Ron Bishop Email & Phone Number

With over 20 years of experience in Macintosh systems administration and technical support, I am a passionate and skilled professional who strives to provide excellent customer service, improve product usability, and solve technical problems. I have a strong background in art and design, which gives me a creative and aesthetic perspective on technology. I am currently working as a Macintosh Systems Administrator at Gear for Sports, Inc., a leading provider of branded sportswear and accessories.In my current role, I respond to and resolve user technical inquiries and issues via in person, e-mail, phone, or chat. I install, configure, and support hardware and software for Mac workstations and servers. I research technical product information to inform decisions and recommendations. I recommend maintenance and configuration best practices to improve product usability, performance, and customer satisfaction. I record client interactions, including inquiries, complaints, comments, and actions taken. I also train or guide lower-level specialists or representatives. Additionally, I configure and maintain user accounts for domains, databases, and web applications. I work independently and collaboratively, and contribute to moderately complex aspects of projects. Some of the skills I use in my daily work include help desk support, desk top support, technical support, and AppleScript.

Listed skills include Mac, Adobe Creative Suite, Graphic Design, Illustrator, and 5 others.

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  Kansas State University

  Art/Art Studies, General