Elizabeth Carson Email & Phone Number

United Kingdom

Leeds, England, United Kingdom

As a customer-facing Sales Assistant at IKEA, I ensured a seamless and pleasant shopping experience for customers. My role involved working directly with customers to plan wardrobes to fit their space requirements and assist in selecting bedroom furniture and mattresses suited for them, while also maintaining shop floor expectations and hitting sales targets. - Meeting and exceeding standards set by management for the department, in terms of customer satisfaction and experience, shop floor expectations, and sales targets. - Supporting exceeding sales targets by effectively communicating product benefits to customers, using my in-depth product knowledge.- Assisting customers in choosing tailored solutions for their space, using product knowledge and design expertise.- Contributing to a cohesive and positive team environment.

Londonderry, Northern Ireland, United Kingdom

As a first line Customer Service Agent at Firstsource, I was entrusted with providing exceptional support through giffgaff's 'Ask An Agent' support service. I handled email queries from customers experiencing network and account issues, while maintaining a friendly and approachable tone. I excelled in swiftly identifying and troubleshooting issues, ensuring a prompt and efficient resolution. - Customer facing role that required quick and effective communication to address customer issues and concerns relating to giffgaff's services.- Consistently met and exceeded KPIs set by the client relating to customer satisfaction, issue resolution, friendliness, empathy and going the extra mile.- Managing user account details such as permissions, personal details, and account settings while ensuring GDPR was adhered to.- Assisted users in regaining access to their accounts through administering support such as password resets and account unlocks.- Maintained a warm and friendly tone in all interactions, ensuring the customers felt valued and supported throughout their experience and reinforcing the positive standards set by giffgaff.