Elizabeth Eberly Email & Phone Number

Hartford, CT, US

Hartford, CT, US

Personal Lines Organization

Hartford, CT, US

Additional Responsibilities:Digital Product OwnerClaims Digital StrategyCustomer Experience Design Impact to customer claim experience (i.e. process changes,etc.)Customer Loyalty program enhancements

Hartford, CT, US

• Team Objective:
• Measure and improve service delivery throughout the Claims organization and to position Claims as a growth and marketing engine for the business.Responsibilities:
• Drive & lead change through improved service delivery.
• Own Property & Casualty Claim Customer Loyalty reporting as well as identifying service improvement opportunities through Voice of the Customer analysis.
• Partner with JD Power regarding the Auto and Property Claim Study.
• Interpret quantitative and quality data to inform training, future technology enhancements and process changes.

Hartford, CT, US

• Reported into the Property CAT Claims office, in Aurora, IL.
• Led a team of 9 Field Senior Claim Representatives in remote locations across three time zones.
• SCR's provide on-site claim service across the US to policyholders in response to personal line and commercial line exposures from first notice of loss through resolution, including subrogation and salvage.
• Performed bi-weekly virtual team meetings, monthly coaching sessions and mid-year and year end performance results.

Hartford, CT, US

• Participated in the Werner-Modlin Basic Ratemaking Self-Study Program.
• Performed rate level analysis for both Auto and Homeowners books of business in various states, including: evaluation of loss and premium trends, pricing adequacy / establishing rates, completion of rate proposals and.
• Established reliable and efficient working relationships with other departments (e.g. countrywide product, research, underwriting, claims, service, marketing communications, etc) supporting changes to business.

Hartford, CT, US

• Analyzed allegations and investigated documentation involving business liability claims and lawsuits; apply policy terms; and complied with jurisdictional regulations to determine coverage obligation.
• Formulated and executed plans to resolve high exposure liability claims to reach mutually beneficial resolutions which affect Hartford’s bottom line.

New York, NY, US

• Initiated and published myLearning courses to enhance learner capability;
• Assisted with conversion and maintenance of Learning Management Solutions (LMS).

New York, NY, US

• Developed DiscoverRe CORE Quality Field Procedure (QFP) and assisted in the testing and rollout of the form;
• Supported IOLDP participant on key operational strategy initiatives that affect DiscoverRe- Print Suppression, Systems Integration and Account Manager Role Standardization;
• Performed Development and Maintenance of DiscoverRe Workflows and best practices;
• Designed Business case for implementation of Webcam with Office Communicator.