Elizabeth Epps Email & Phone Number

Chico State

Chico, California, United States

-Check patients in ensuring all necessary paperwork is on file and up to date-Schedule follow up appointments and testing as needed-Answer the telephones in a courteous and efficient manner-Assist patients in obtaining medication orders and refills-Collect co-pays and outstanding balances-Respond to messages left with our answering service within 24 hours, prioritizing urgent cases-Process and schedule New Patient referrals-Educate patients on OTC supplies at check out and ring them up for all supplies-Track Inventory and inform order as needed-Ensure open communication between our providers, front office, back office and billing department-Compile and distribute medical records to requesting providers while adhering to HIPAA rules and -regulations-Maintain and build provider schedules to work around surgery schedules and vacation time-Lead weekly front office meetings-Provide guidance to staff regarding new policies and procedures-Approve PTO and build weekly work schedules-Attend and participate in quarterly manager meetings providing my own agenda that reflects specific changes that have been implemented to streamline patient care and workflow, as well as future goals-Handle patient complaints in a sympathetic and efficient manner-Serve as point of contact for postage machines, printers, FedEx, EHR, and other office equipment-Organize work lunches, birthday celebrations, employee anniversaries etc.-Order business cards, letterhead, appointment cards

Chico, California, United States

-Answer telephone in a courteous and efficient manner, respond accurately to all requests and route calls to appropriate providers-Respond quickly and efficiently to inquiries regarding programs-Schedule assessments, track assessments, and arrange coordination of care with outpatient therapists upon patient discharge from program-Gather and record necessary marketing data on all admissions to the program-Work with billing department to prepare and provide patients' insurance eligibility information-Prepare, maintain, and chart patient welcome packets-Greet visitors and patients in friendly manner upon entering the program-Coordinate transportation for program patients, inform providers when patient will not be in attendance-Maintain and audit patient charts for compliance and deficiencies-Maintain adequate quantity of forms, supplies, and materials for the facility-Assist in preparation of all weekly and monthly reports as assigned-Schedule weekly doctor appointments for all program patients-Compile and distribute medical records to requesting providers while adhering to HIPAA rules and regulations-Schedule and run TMS patient appointments-Process Medical Records requests

Chico, California, United States

-Accurately collected all required demographics, insurance information, and financial information for new patients-Obtained co-pays and updated patients billing ledgers at time of check in-Monitored referrals, collected necessary clinical notes/labs, and scheduled accordingly-Data Entry-Answered multi-phone lines and ensured excellent customer service was provided-Pulled patient charts for the following days patients

Chico, California, United States

-I provided excellent customer service with my wealth of product knowledge and ability to guide customers to the best products for their project-Maintained cleanliness and organization of the store by doing go-backs, up-stocking, down-stocking, and keeping up on inventory-Ensured excellent customer service is provided by all employees-Coached and supported associates in regards to Standard Operating Procedures-Organized and maintained monthly class calendar and all in store events-Supervised go-backs and stocking of products to ensure a clean and organized store-Closed out and balanced the registers at the end of the workday