• Managing the order-to-delivery process for assigned customers providing excellent customer service• Main point of contact for key account managers. • Point of contact for major events including: Wimbledon, NFL, FA Cup, The Open and Boomtown • Hitting shared & personal KPI’s- 100% • Communicating with internal stakeholders within the UK & Prague offices to ensure deliveries run smoothly & efficiently. • Managed the return beer unfit for sale & empty keg return process… Show more • Managing the order-to-delivery process for assigned customers providing excellent customer service• Main point of contact for key account managers. • Point of contact for major events including: Wimbledon, NFL, FA Cup, The Open and Boomtown • Hitting shared & personal KPI’s- 100% • Communicating with internal stakeholders within the UK & Prague offices to ensure deliveries run smoothly & efficiently. • Managed the return beer unfit for sale & empty keg return process. • Building relationships between customers & account managers • Assisting with the installation of our brands into establishments over the country. • Problem solving & helping with recoveries of deliveries. • Daily use of SAP • Reporting in SAP & Microsoft Excel. Key Achievement: Being chosen to go to India for 5 weeks to train my role in Bangalore, India as a SME for a team of 25, this included working one to one to ensure they understood their account alignment, knowledge transfer and supporting all with any questions/queries they had. Show less

CRM Specialist • Assisting hospitality for Customers & Account Managers for The O2, Belfry golf, Chester racecourse & Ascot racecourse. • Managing new events within our business • Managing ticket allocations for the above venues • Run reports monthly for the O2 for legal documentation of attendees • Liaising with the O2/Belfry/Chester & Ascot with any enquiries • Maintaining good relationships with key contacts at the above partner venues • Booked meeting rooms for… Show more CRM Specialist • Assisting hospitality for Customers & Account Managers for The O2, Belfry golf, Chester racecourse & Ascot racecourse. • Managing new events within our business • Managing ticket allocations for the above venues • Run reports monthly for the O2 for legal documentation of attendees • Liaising with the O2/Belfry/Chester & Ascot with any enquiries • Maintaining good relationships with key contacts at the above partner venues • Booked meeting rooms for business purposes Show less

Responsibilities: • Calling business owners around the United Kingdom offering them a meeting with a local accountancy firm • Setting up meetings between business owners and accountants to provide advice & their services• Repeat communication with business owners & building relationships • Recording all information of the businesses financials to help support the accountancy firm