Elizabeth Kell Email & Phone Number

United States

United States

In conjunction with Client Success Manager responsibilities. Focus working with internal leadership and stakeholders to identify business opportunities. Responsible for maintaining, developing and managing relationships with key partners in the AWS / cloud environment. Strategizing and strengthening relationships with partners, as well as offering internal.

Remote

Client Relationship Management, including onboarding and offboarding, working closely with engineers and architects to ensure project-based engagement, SOW adherence, and customer cadence follow-ups meeting SLAs. Project Management of teams ensuring contract guidelines are met, while identifying upsell opportunities to work strategically with Sales and.

Remote

Project Management activities including driving a consistent cadence of customer coverage designed to increase the likelihood of contract renewals; Provide support to ensure client satisfaction for service issues, and project deadlines. Ensure all contractual obligations are met, tracked and communicated to relevant stakeholders across the organization..

Remote

Create and develop roughly 85 status reports for clients on a monthly-basis exporting collected data from a proprietary system; Client Protocol Management of nearly 100 active protocols, which are implemented for service line use upon client Go-Live. Manage and track an average of 65 client relationships to ensure completion of action items by key internal.

Maryland

Cultivated acquisition of customers in the finance and accounting segment through internal leads, execution of a daily plan included cold calling with an average of 50 cold calls daily and around 10 meetings weekly; Followed personal KPIs to identify areas of improvement for sales profitability for current and prospective clients. Managed roughly 150.

Maryland

Performed investigative and research system work to resolve healthcare fraud, waste, and abuse issues into the thousands of dollars weekly; Point of Contact for Beneficiaries, Plan Sponsors, Pharmacies, and Medical Providers. Contract work through the Centers for Medicare and Medicaid (CMS) following SOW guidelines.

Maryland

Employee at UM Shore Regional Health (formerly Shore Health System) / affiliates from 2011 - 2017. Fortunate to grow at this top notch organization into a dual position: Patient Experience and Advocacy. Acted as a liaison and facilitator for patients and families by communicating with healthcare senior leaderships, both administrative and clinical, so as.

Master Of Business Administration - Mba, Healthcare Management

MBA Capstone Team Simulation Performance Award: Earned May 2016 (Achieved top-ten percentile ranking in the Capstone Business Simulation)

Bachelor Of Arts - Ba, Drama And Dramatics/Theatre Arts, General

Activities and Societies: Zeta Tau AlphaMagna Cum Laude