Business Analyst

• Provided global support for the Front Office application. • Lead and SME for the Contest and Prize subsystem. Technical liaison between the developer and business user. Support new requirements for the subsidiaries. • Global support for the Consultant Relationship and Career subsystem. Provided testing QA and UAT testing.• Track bugs through TFS by recreating reported issues and reported to the developer.• Documentation of new changes and Release Notes to project participants.• QA testing to ensure the developer met the requirements before the release.• Release regression testing including evaluation of expected changes and their ability to work as planned.• Data validation using Microsoft SQL.• Set up Workflows and Business Functions in SalesForce.com for FO business users.

• Gather requirements• Liaison between the business users and developers• QA tested the changes made to the Contest and Prize subsystem for the conversion of the Western European subsidiaries to FO.• Gathered requirements, QA tested, and trained the business users in the Contest and Prize subsystem for the conversion of Canada and the U.S. to FO.• Developed Cognos reports for Contests to replace Canadian and U.S. reports for the conversion to FO.• Designed new screens for Contest and Prize subsystem of FO.

• Provided support of the Mary Kay International Consultant System (ICS) and Mary Kay IRIS for the Asia Pacific subsidiaries • Requirements gathering • Updating existing application code and implementing application changes.• Malaysia / Philippines conversion to Oracle based IRIS that included onsite training with the business users• Opening of the Singapore subsidiary• Opening of the India subsidiary with onsite support and training of the business users

• Provided support of the Mary Kay International Consultant System (ICS) for the Asia Pacific subsidiaries.• Gathering requirements, • Enhancing existing application code using COBOL and Net Express Dialog (GUI for the double byte languages), tracking bugs, and implementing application changes. • Trained business users on ICS. • Australia / New Zealand GST project coding, testing, and data verification• Opening of the South Korea subsidiary that included onsite support and training with the business users. Coding in COBOL and Net Express Dialog• Conversion of the Thailand subsidiary from a 3rd party application to ICS that included onsite support and training with the business users. Coding in COBOL and Net Express Dialog

Mainframe COBOL IICICSJCLGDG FilesVSAM Files

Production Scheduling

Data Center Operator