Elizabeth Moore Email & Phone Number

Maple Grove, Mn, Us

Identify and research state requirements, analyze any company impact or necessary changes to maintain regulatory compliance, and develop any required system, policy or form language changes. Work with Pricing and Actuarial team on rate changes for Workers’ Compensation in all states of business including affiliate and subsidiary companies.Research, develop and file to expand Workers’ Compensation into additional states of business to maintain and develop lasting agency and customer relationships for the company. Translate statutes, legal language, and requirements into policy language and actionable items.Collaborate with other analysts and interdepartmentally to research, develop, file and implement two new personal lines business products in multiple states. Review bureau and sate resources for regulatory and legislative changes to implement Rate, Rule, and Form changes in accordance with statutory requirements and company need.Analyze impact of state and bureau filings to Western National Insurance Group products and necessary changes required. Gather input from Underwriting and other Business Partners and make recommendations to solve problems of varying complexity to achieve optimal customer, agency partner, and business experience.Deliberately communicate necessary updates and changes to both internal and external customers.Analyze business insights and claims activity for trends to share with colleagues with business purpose.

Maple Grove, Mn

Licensed in Property, Casualty, Life, Accident & Health Insurance in Minnesota & Wisconsin.Commissioned as a Notary Public by the state of Minnesota.Manage and oversee Customer Care Team, supervising and developing staff skill, growth and customer interaction.Provide guidance and oversight to customer care and assistance to the sales team to promote the best customer experience possible.Seamlessly transition customers from initial sales experience to long term customers from interactions with sales team to future work with customer care team.Provide experience and knowledge to new staff and continue to develop skill through conditioning education.Utilizing human and written resources to identify and answer complex situational questions to optimize customer experience.Ensuring office has adequate supplies for business & assist with event planning and promotion.Create custom social media posts and manage online presence of agency across website and Facebook through targeted, audience-centered content.Meet with agency field representatives as well as Google specialists to optimize business presence to achieve goals.Review and reconcile business deposits and history of altered money reports on monthly basis for accuracy and compliance.Document accurate data entry and record of customer information for agency record and transmittal to underwriting.Strong focus on growth to meet business goals and customer retention by maintaining relationships; working to keep current customers and earning back business of previous defecting customers.Identifying individual customer needs with customized and individual insurance plans to meet current and future needs and goals.

Maple Grove, Mn

Licensed in Accident & Health, Casualty, Life and Property Insurance in Minnesota, and Notary Public.Manage and develop website and social media accounts and online presence of agency across multiple platforms through target audience-centered content.Oversee compliance and continuing education of agency & executed seamless office location transferCoordinate equipment updates replacement & reconcile Agency accountEnsuring office has adequate supplies for business & manage subscription accountsIdentifying individual customer need with customized and individual insurance plan. Maintenance of individual insurance accounts and data/information entry.Strong focus on growth and customer retention through exceptional customer service.Cold calling, lead management, prospecting in and out of current book of business as well as earning back previous defecting customers.

Wayzata, Mn

Worked directly with Program Manager at a house of four men with developmental disabilities as well as Program Manager, other Assistant Program Managers and Direct Support Personnel at a Day Program and through In-home care opportunities.Ordered medication & supplies for daily care of clients. Provided assistance as needed with personal care, recreation, assistance with money, medications and other needs.Encouraged personal growth in clients to better their lives through goal setting, communication & celebrating achievement.Planned, scheduled and executed recreation events for clients in home. Inventoried and stocked food and coordinated daily meals. Organized and maintained petty cash (along with Program Director).

Mason, Wi

Developed and delivered creative, entertaining and safe programs to campers (and parents when present).Supervised and evaluate other staff (counselors and program specialists) and aid in betterment of staff performance.Provided staff feedback and ensured safety and abilities of staff and proper program delivery.Planned All Camp Games, Theme Dinners, and Campfires (two each week [Monday through Thursday] and two each weekend [Friday through Sunday]).Daily safety checks of the equipment and facilities and provide timely repairs.Created and regulated schedules of the staff as well as programmed activities for campers throughout camp experience.Use of camp vehicles, teaching adults and children the programs of camp, working outdoors, working within a budget, aiding in purchasing supplies, relating to others, First Aid/CPR and Lifeguard certification as well as communication are also required for this position.

Wayzata, Mn

Provided daily assistance in a Day Program with up to 11 clients with developmental disabilities per day.Learned non-verbal communication & basic sign language with clients.Performed clerical and data entry work in the main office aiding in computer and internet process.Enhanced the online database for client activities.Provided care, sensory activities and secondary support in independent apartment-style living for client. Assisted with meals, daily habits, and communication of clients.

Camp Elk River And Camp Northwoods

Held position for two full summer sessions.Planned all camp activities including campfire, games and themed events and meals.When needed, took on additional role as camp counselor to assist when numbers of campers exceeded number of hired counselor staff.Taught daily activities including Outdoor Skills, Kayaking, Canoeing, Low Ropes, Drama, Dance, Geo-caching, Orienteering, Archery, Art and Life guarding during Swimming and Boating events.Organized chores and self-esteem activities called "Uniquely Me" and other educational programs such as a unit on environmental education "Going Green" and staying healthy through exercise in "Walking Challenge"