•Served as an interim Team Manager responsible for overseeing a team of 7-10 professional and senior order management specialists in managing the order life cycle, customer experience, and resolving SEC compliance issues •Provided leadership responsible for establishing client relationships to facilitate improved administration & customer satisfaction •Maintained responsibility for performing user acceptance testing on new process releases and any system enhancements•Trained new employees and acted as the single point of contact for client entitlement, billing, and training requests• Provided insight to global project managers ensuring processes and contracts considered specific regional requirements•Consulted cross-functionally with product teams, trainers, and systems support to identify service issues•Completed the Aspire Team Leader Development Program designed for aspiring leaders

•Secured very important outstanding payments in record timing through stellar collaboration with internal and external clients•Managed the sales order process through to billing including contracts with clients•Established key client relationships to facilitate improved administration and customer satisfaction•Prepared, maintained, and performed all necessary invoicing activities•Assisted with special projects migrating clients smoothly from an end of life product while meeting strict deadlines

•Contacted potential customers; acquired an expertise in customer service•Gathered customer data; communicated and frequently discussed policies with agent•Assisted management in development and implementation of insurance policies•Analyzed current policies•Provided analysis and recommendations for current and new clients

•Welcomed fans and responded to customer requests in a timely manner•Strategically placed merchandise for quick sale•Monitored merchandise inventory pre-sales and post-sales•Managed cash and credit sales ensuring smooth sale•Increased total sale through suggestive selling and direct sales•Assisted with the development of marketing strategies•Revised and updated merchandise layouts as needed

•Provided strategic consultation for management regarding staffing needs, compensation, performance management, employee relations, policy compliance, and training•Trained, coached, and mentored staff to ensure greater work efficiency; communicated daily goals and achievements with staff•Dealt with customer's concerns in a respectful and tactful manner; searched for ways to improve customer service while learning from others' feedback and ideas•Proactively developed goals and objectives to support Kmart's strategic vision•Ensured inventory counts were current; handled product orders with attention to detail

•Developed close relationships with clients to ensure customer loyalty and retention•Reviewed product and equipment usage with customers to attain high satisfaction•Explained and reviewed company policies with customers; discussed concerns with management•Recruited and retained top talent by developing key relationships with recruitment agencies, schools, and management as well as assessing employee skills through interviews and evaluations