Oversees Orlando Health’s M&A Program Office by recruiting, onboarding, and defining team member roles, and responsibilities, to deliver best-in-class support to achieve expansionary objectives. Collaborates cross-functionally with OH leadership to deliver operational efficiencies on the end-to-end management of vendor relationships, purchase orders, invoicing, payments, and contractual assistance related to SOWs. Ensures reporting, and financial tools, support effective decisions and resource retention efforts to facilitate program growth while remaining competitive and maintaining strict financial and regulatory compliance.

Wings of Finance is about destigmatizing debt and inspiring men and women to be Warriors on their path to financial independence, by empowering them to take action, leverage their inner strength, and realize their absolute potential. We provide coaching, educational resources, and experiences that are transformational to men and women who are determined to rise above their situation and live their best lives.

Managed day-to-day business operations, designing reporting metrics, dashboard, and a long-range plan that established P&L, defined opportunity pipeline and monitored KPIs. Interviewed and selected qualifying agencies and vendors for business efficiencies and productivity reducing redundancies and waste by 50%. Identified partnerships that generated leads, scaling the business from the Southeast throughout North America, increasing volume by 200%.

Provided critical support to the successful and seamless transition of American Express’ multi-billion-dollar prepaid business. Partnered with InComm’s cross-functional teams to educate on strategic alliances, SLAs, reporting and KPI deliverables, product dynamics, account segmentation, and market research to determine operational processes and efficiencies. As SME on AmEx’s Prepaid value proposition, spearheaded efforts to redesign and rebuild product hierarchical infrastructure for enhanced reporting and data mining capabilities; scorecards and dashboards execution, enabling timely decisions and regulatory compliance.

Designated subject matter expert across retail, mail, and B2B industries, identifying opportunities for growth, expansion, and risk mitigation for multibillion-dollar Prepaid Card businesses. Collaborated with senior leadership, IT, Operations, Marketing, Finance, and external network in needs assessment for the business. Responsible for spearheading reporting suites to provide analytics for key decision-making across P&Ls, forecasting, budget allocation, and product mix. Supported regulatory and compliance reporting enabling American Express to meet its issuer obligations. Lead in creating and delivering training on MicroStrategy and Tableau systems, products, positioning, and value proposition.

Responsible for reporting and analytics that provided business updates, product/partner assessments, campaign evaluations, product information, and tradeshow details for 500+ Financial Services Institutions (FSI). Conceptualized client-based product training, educating key personnel and enabling successful sell-through of new product suites ($3B portfolio), increasing adoption rates by 20%. Successfully managed E2E processes for loyalty rewards programs (LRP) and promotional campaigns for over 100 strategic partners, resulting in $24M in sales. Prepared and presented sales and operational strategies to key strategic sellers across North America.

Responsible for training and development needs across five regions and introduced an employee development strategy, securing $100K in funding for the execution and adoption of a $10M Siebel CRM tool. Developed a training manual reducing costs by $175K, and by the EMEA region, reducing errors by 25%

Managed the launch of a newly created system supporting 2000 end-users worldwide. Responsible for the training, access, and restrictions of this application that provided advanced reporting capabilities across the Travelers Cheques businesses globally. Conducted annual training seminars for senior leadership on the development of KPIs for successful business decisions and management.