Elizabeth Tieman Laurent Email & Phone Number

Remote

Overland Park, Ks

As a Mortgage Loan Processor I play an active role in providing a variety of loan options (VA, FHA, Conventional, USDA-RD) and best-in-class customer service to help home shoppers become homeowners! I review loan file documentation (i.e. credit, employment, income, and assets) within a Mortgage Loan being processed, directs all efforts related to driving the fulfillment of loans from the point of submission for Initial Underwriting Decision to Final Approval, maintaining full data integrity by auditing records.CORE ACHIEVEMENTS• Optimized a core processing procedure resulting in better communication between closing and processing departments. • Earned Top Producing Processor in December 2019.• Consistently produces at a volume higher than colleagues.• Recurring Top Karma earner for being a positive influence in the workplace.• Coordinates with Underwriters and Loan Officers to address underwriting concerns. • Communicates with Borrowers, Title Companies, Appraisers, third parties, etc. to gather all necessary documentation. • Actively updates Borrowers throughout the loan process with changing documentation requirements. • Meticulously updates all loan files and communicated changes to Underwriters, Loan Officers and Closers. • Cross-references regulatory and company underwriting requirements to ensure all loans are within compliance.

Kansas City, Missouri Area

• Pioneered processes that improved efficiency in my team, cutting down the average time it takes for a loan to move from conditional approval to final underwriting review• Exceeded expectations in all of my goal evaluations, resulting in exemplary performance reviews from my manager • Managed the real estate loan processing pipeline for the entire credit union• Responsible for processing loans at differing stages, from initial approval to closing• Coordinated with underwriters and loan officers to address underwriting concerns• Accurately completed loan documentation to the high standards of the credit union • Communicated with borrowers, title companies, appraisers, third parties, etc to gather all necessary documentation in a timely manner• Actively updated borrowers through out the loan process with changing documentation requirements• Meticulously updated all loan files and communicated changes to underwriters and loan officers• Modernized procedures and communication methods that improved efficiency and borrower experience satisfaction• Cross-referenced regulatory and credit union underwriting requirements to ensure all loans are within compliance

Greater San Diego Area

• Gained working knowledge of FHA, Jumbo, VA, and ARM application and loan processes • Served as a liaison and Point of Contact between Loan Officers and Underwriters• Closed all loans in less time than the industry average• Cultivated strong relationships with Real Estate Agents to increase productivity and efficiency in the loan process• Provided personal financial counseling, assisted with lending services, and built relationships with existing customers to sustain high satisfaction ratings and retention• Successfully built and managed a mortgage and HELOC sales pipeline • Developed pipeline management tools to aid in organization and effectiveness• Addressed and resolved customer product complaints, defusing volatile customer situations empathetically and professionally• Skillfully balanced multiple loan needs at various points in the process• Assisted customers with loan products, personal banking, credit cards, online conveniences, and investment guidance before, during, and after the application and set up process• Assessed various points of sale through quick and effective profiling

• Worked directly with Life Insurance Underwriters to ensure a smooth application process• Exceeded sales quota by 46%• Brought in $180,000 of new money in my first 4 months in the field• Built a Book of Business by creating my own community outreach events allowing me to build a relationship with local businesses and organizations and generate quality prospects• Implemented financial actions for clients based on individual situations and detailed market research, allowing them to reach their short and long term goals• Pioneered a relationship with the San Diego Police Department that we as a company had not previously been able to establish• Designed customized Life Insurance and Investment Portfolios

La Jolla

My responsibilities include taking care of a mouse colony, genotyping, IP injection, and basic laboratory responsibilities.

La Jolla

I assisted the researchers by performing sterile cell culture, immunofluorescence chemistry, stock solution preparation, and cell segmentation.

La Jolla

My responsibilities included managing a floor of 100 residents, marketing, event planning, policy enforcement, management, and emotional support of the residents.

Harrisonville, Mo

I fielded calls to provide accurate information to customers, sold products to consumers, handled cash, acted as a customer service representative.

Bachelor Of Science (B.S.), Physiology And Neuroscience

Activities and Societies: Dance Sport, Concert BandHonor Roll Student Winter Quarter of 2013

Physiology And Neuroscience