Elizabeth Wack Email & Phone Number

Pittsburgh, Pennsylvania, United States

Greater Pittsburgh Area

- Write and edit software and hardware manuals, installation guides, safety and compliance documents, and UI strings.- Copy edit general documents, web pages, and training materials.- Assist UX team and software developers in writing software interface text.- Coordinate translation and in-country review of documents and software strings.

Greater Pittsburgh Area

- Lead tester for the Boardmaker suite of products, including desktop applications, web applications, and mobile apps.- Write and execute test plans and test cases.- Work closely with developers to prioritize issues and meet deadlines.- Create the company bug reporting standard and related documentation.- Assist technical writers in understanding and communicating technical concepts.

Greater Pittsburgh Area

- Introduced effective processes for communication, documentation, client relations, tracking project status, scheduling resources, monitoring expenses, streamlining shipping, testing, bug reporting, and archiving. - Maintain company-wide project and resource schedules.- Write requirements specifications and identify problems before development begins.- Responsible for testing a wide range of technologies, from an Android app that launches live fireworks to a massive custom interactive sculpture of switchable glass.- Travel to locations around the country to aid in installation, deployment, and on-site quality assurance.

Greater Pittsburgh Area

- Supervised seven software testers and interns throughout the QA and release process. - Led happy, productive, effective teams. Testers, developers, and project managers frequently requested to work on or with my teams.- Helped grow the QA team; interviewing candidates and successfully training new hires.- Worked with project managers and developers to establish requirements and schedules.- Designed and executed test plans and test cases for desktop, web, and mobile apps.- Maintained defect database and documentation for the Boardmaker Suite of products.- Responded to issues related to field implementation including network troubleshooting, institutional security and licensing.- Developed department best practices standards and documents that are still in use.

- Primary tester for BoardmakerShare.com and the desktop applications SymWriter, Boardmaker Studio, Boardmaker Studio Player, Activity Center and associated content.

- Ran black box tests on software, web applications, hardware, and firmware.- Managed small projects, including test planning, execution, and timely completion.

Master Of Arts (M.A.), Cultural Studies/Critical Theory And Analysis

Bachelor Of Arts (B.A.), English Language And Literature/Letters