- Gathers information from multiple sources according to company guidelines, to perform analysis. Gathers verbal information from internal subject matter authorities and partners and data through reports. Provides and applies context and understanding of information to anticipate multiple variables and complexities needed to research.- Partners with product team and analyzes regional product performance and specific segments of the book and finds opportunities at the region, state, territory, and agency levels. Identifies and analyzes key product, performance, and profitability drivers to validate assumptions, identify adverse impacts, trends, and solutions. Applies judgement, understanding, and curiosity to data to see opportunities and develop effective recommendations and solutions to drive data-driven decisions across the organization.- Develops and determines project ideas based on observations, analysis, experience, and intuition. Determines necessary steps to process work. Defines data sets, data sources and assumptions needed to complete the analysis.- Consults with internal and external partners to resolve business issues and complex projects requiring discernment or robust solutions. Understands organizational capabilities and uses opportunities to drive maximum value. Consults with leader and product manager on outcomes of analysis work and ideas.- Responsible for management and monitoring of automated pricing tools

Focus is on Commercial General Liability, Commercial Umbrella and Commercial Inland Marine lines of business to support annual rate review processes, product development, rate/price forecasting/planning as well as ad hoc reports and analysesPrepares loss, expense, and premium data for actuarial pricing reviews and rate makingEstimates future loss and premium resultsPerforms complex ad hoc analyses and special assignments and projectsCompletes assignments with moderate review and supervision

Gathered information from multiple sources to perform analysisAnalyzed data from various business processes and works independently, identifying multiple inputs, variables and using business knowledge to fully consider the situation and provide a robust analysis and deployment recommendation – also applied judgement, understanding, and curiosity to data to develop effective recommendationsProactively consulted with team and internal partners to resolve business issues and projects of moderate complexityAssisted in delivering strategic and technical information to peers, leaders and internal partners and communicates and presents outcome of projects within team and across the department, region and company – works with Pricing, Finance, Marketing, Underwriting and Claims teamsWorked as part of the Direct Team focusing on production and portfolio management with the phone and internet channels

Completed course for School of Commercial Underwriting (7 month program)Gathered information from multiple sources according to company guidelines, in order to support underwriting analysis through reports and other electronic meansReviewed individual risks for acceptability and handle those within authority based on company underwriting guidelines and standardsPerformed analysis for others or in support of higher level underwritersCompleted assigned underwriting transactions and tasks within established time and service standards Determined necessary steps to process work Decided to accept, reject or modify based on level of authority Applied pricing guidelines to modeled and un-modeled lines of business in accordance with corporate and field standardsPlanned completion of assignments to meet agreed upon timelines and service level agreementsConsulted with agents and internal partners Recommended opportunities for business development and service capabilitiesCommunicated with agents and other internal and external business partners by requesting or providing requested informationParticipated in the management of agency performance as part of the underwriting teamResponded to requests from agents and underwriting staff with resolution within established time and service standards in order to facilitate and expedite service needs Routed calls and higher level issues to appropriate individualsParticipated in training classes, department and company meetingsPerformed other related duties as assigned

Investigated, evaluated, negotiated and brought to a final resolution commercial property damage claims Determined proper policy coverages and applied where necessary Opened, closed and adjusted reserves in accordance with company practices Maintained and developed current knowledge of assigned insurance, current guidelines in the claims function, and policy changes and modificationsPartnered with SIU and Subrogation to identify fraud and subrogation opportunities Initiated and conducted follow-ups via proficient use of claims systems and related business systems

Created loss reports by securing information from policyholders, claimants, agents, or other partiesDirectly entered claim data via computerized claims systemsAfter taking claim report, made direct assignments to inside or field claims adjustment personnelReferred inquiries from policyholders, claimants, and others to the appropriate adjustment personnelMaintained, recorded and reported information as requiredPerformed other duties as assigned

Cataloged new book acquisitions (input into OCLC database)Prepared new books for shelvingAssisted Head of Cataloging Department with ad hocs

Input data into ExcelRan tests on multiple data sets in SPSS programAnalyzed outcomes of the testsPrepared reports for supervisor

Answered and directed calls on a multi-lined phoneDirected visitors to their partiesReceived incoming mail and distribute itReadied packages and packing slips for deliveryScanned and filed documents