Team Manager
CurrentI am currently a member of the management team at a nationwide taxi company. My role consists of taking customer bookings and queries, investigating customer complaints and issuing refunds where necessary, monitoring operators performance, providing training and responding to customer reviews.I am currently in charge of providing intensive training for our emailing system to operators who are either unfamiliar with this system or are new to the role. This includes reviewing previous work done by the operators and following up what changes can be made to improve the customer experience.The key requirements of this role are good communication skills with both customers and staff, and the ability to solve problems to everyones satisfaction.