Elizabeth Thomas Email & Phone Number

Ankeny, IA, US

Copy/Grammar Editor working on a freelance basis.Current projects are via Geek Therapeutics.

Des Moines, Iowa, United States

Currently: Senior Services Analyst/Technical Writer in IT Security - GRC.Formerly: Change Management and Business Continuity Program Coordinator for Fidelity & Guaranty Life. Formerly: IT BillingFormerly: Disaster Recovery Program/BCP Technical Writer

Des Moines, Iowa

IT Technical Writer contracted through Robert Half. Creating and maintaining documentation for DR/BCP program, Confluence, and other areas.

• 3 novels published, 1 in editing, and several other manuscripts in various stages of writing.
• Completed 8 manuscripts to date, each over 135,000 words.
• Able to stay on task and deliver results while self-managing time.
• Performed marketing tasks at conventions and book shows, talking to prospective readers, drawing attention to the book series, and selling merchandise.
• Maintained, updated, and designed the series’ website, Facebook page, Tumblr blog, and Amazon and Goodreads presences.

Ankeny, IA

I create, manage, and market all the products sold by AsbieArt and that are part of the Division 53 series (published through SoulFire Press). This includes writing, editing, drawing, coloring, sewing, and creating patterns. I market the brand, and visit businesses, libraries, news outlets, and conventions to promote the products.Book Series.

Dubuque, IA

• Generate, modify, and improve reports for agency management committees that control the quality of care provided.
• Perform data entry from incident reports and surveys and maintain and update the databases where the data is stored.
• Add and remove users in Cerner (Anasazi) and assist users with issues and troubleshooting within the program.
• Updated forms and reporting processes as needed by the agency programs.
• Generating training to help educate new employees on the electronic health record systems used by the agency to maximize efficiency.

• Improved efficiency among a variety of technicians by creating and maintaining documentation across 50 accounts. New hire training was drastically reduced because of this unified structuring of documentation.
• Created dozens of process documents that have reduced risk and improved cycle times for critical work.
• Volunteered to organize and update team room database. The uniform format allowed for easier training and access to critical account and team documentation.
• Cross-trained project managers and team leads and performed as a project leader on several critical projects that focused on data security and audit compliance.
• Took ownership of a high visibility project to get all account documentation, processes, and security information into a cloud solution. This solution was also made into a template that allowed other teams to.

• Transitioned to a dispatcher role to be able to better focus on documentation and the team’s daily functions by providing workload and administrator management to ensure timely delivery and execution of work.
• Constantly involved in account team communication and ticket creation and handling for numerous projects involving multiple administrators.
• Voluntarily created, updated, and maintained critical documentation for the growing number of accounts for the department.
• As the department grew and more accounts were added, worked across several teams in an organizational role, coordinating administrators and data in a consistent, accurate manner.

• Joined company as an entry level employee and rapidly came up to speed, performing critical daily health checks, change work, information requests, and fixing simple and critical incident tasks on live storage and.
• Categorized as a top performer company-wide and formally recognized by management on multiple occasions.
• Created documentation that streamlined and expedited simple tasks so focus could be given to the more complex issues. This was shared with the team and management noted a consistent increase in productivity attributed.

Dubuque, IA

• Cleaned data from dozens of old computers and printers in preparation for disposal or repurposing.
• Set up new operating system, software, and settings on new and repurposed computers for use in both plant and office environments.
• Troubleshot user errors caused by network, software, and hardware issues.
• Reorganized and categorized software storage vault.

Bsba, Business Administration And Management, General

Activities and Societies: Honors Student Council, Cross Country, Writing Club President, Have You Heard? Project, Drake Living Chess.

Bachelor Of Arts (B.A.), English Writing

Activities and Societies: Honors Student Council, Cross Country, Writing Club President, Have You Heard? Project, Drake Living Chess.