Elizabeth Gomez Email & Phone Number

Florida, United States

Remote

• Responded to client inquiries, researched client issues resolved service issues/errors, and demonstrated a proactive, solution-based approach to enhance client relations. Handled customers’ requests range from basic product and contract inquiries to more complex transactions and problem resolution. Provided effective and timely resolution of a range of customer inquiries; handled and resolved customer queries and requests via phone on 401K, retirement products, and pension services in a professional manner with tactful customer service skills. • Proven problem resolution and conflict skills to ensure an effective solution are reached for our customers. Resolved requests within standard response times and obtain the necessary information to support resolution of problems raised by customers, including escalation to management.• Delivered an exceptional aptitude to navigate multiple programs at the same time while speaking with customers. This includes proficiency in MS Office, Outlook, and Internet Explorer. Kept and logged every client inquiry to ensure proper documentation protocols.• Recommended process improvement enhancements to better the overall customer experience, resulting in saving thousands of dollars. Translated documents, policies, and benefits for Spanish-speaking participants to provide positive service experiences. Met and exceeded daily quality and productivity expectations to ensure a positive client experience and to maximize team service levels. Completed ongoing training to stay abreast of product, industry, service, and policy changes.

United States

• Managed client’s service calls, concerns, complaints, health insurance claims, enrollments, terminations, etc. by phone and in-person. Provided general administrative services, including customer service telephone questions about the plan, additions, primary care provider changes, and any related customer service inquiry. • Provided new group plan implementations by leading employee open enrollment meetings at the Employer’s locations assisting employees with enrollments, questions on new plans, explained and provided plan brochures, etc. Prepared annual marketing of client’s group plans proposals using Microsoft Office tools, PowerPoint, Excel, and other technology to adequately informed clients of their options and incumbent plans. • Constantly researched other market product options to offer comprehensive benefits and cost-effective plan solutions to increase employee participation and promote wellness within their companies. Documented, investigated, and resolved member’s calls and complaints in compliance with company regulations. Provided an excellent level of Customer Service Satisfaction always answering client’s calls and solving their concerns or questions with one call per issue.

Education record

Education record