Coordination of all scheduling, rescheduling and cancellation requests for appointments with the signing agents, our clients and their borrowers in a timely manner. Both phone calls and digital communication are used during this process.Work directly with teammates to coordinate the events and training as assigned while navigating multiple computer systems and applications to extract information quickly, accurately and efficiently.Prioritizing and entering new scheduling orders into the system and checking that all proper documentation and information was present before sending them to the appropriate locations.Completing special project assignments for specific clients on a regular basis with the coordination of tasks that need to be sent to supervisors and necessary communications for each item.Documenting scheduling processes and keeping a daily record of completed tasks.Attend training sessions as assigned and maintain proficiency in the eConnect system as applied to scheduling and partner relations.Performing other administrative tasks when required.

Input all customer information including scheduling appointments and receiving phone calls from potential new customers.Collaborate with insurance companies in acquiring prior authorization for selective medication and/or procedures pertinent to patient care. Maintained positive interaction and open communication with internal and external staff to provide elite patient care.Communicate with physicians on daily tasks and issues.Followed up with Insurance Companies to ensure the accuracy and credibility of necessary medical records to complete orderly requests.Delivered customer service according to company standards and policy.Cleared out backdated files from 2012 - present.

Input all customer information including scheduling appointments and receiving phone calls from potential new customers.Receive Prescriptions from physicians and input data into the computer system per company processes and standards.Completed referral requests from providers by obtaining prior authorization from insurance companies to obtain approval for visits.Review patient claims to ensure proper filing procedures were followed before submitting for payment from insurance companies.Communicate with physicians on daily tasks and issues. Followed up with Insurance Companies to ensure the accuracy and credibility of necessary medical records to complete orderly requests.Delivered customer service according to company standards and policy.