Elizabeth Bordonaro Email & Phone Number

Cincinnati, OH, US

San Mateo (San Francisco Bay Area), CA, US

I own the D2C email program for Rosetta Stone US.

Layoff due to brand discontinuation and repositioning.

Tampa, FL, US

Owned email channel driving retention, subscription, and acquisition avenues for DTC in the pet food industry, increasing email-owned revenue to 36% and increasing sender score to 99.» Responsible for every customer-facing email in the customer experience, including design and messaging, from all touchpoints: Shopify, Klaviyo, ReCharge, Churn Buster.

Fairfield, OH, US

Lead the execution of experience across all websites with primary responsibility of creating the optimal user experience to drive a conversion lift from online leads of 19%.» Managed over 200 websites, with conversion efforts focused both online and via phone.» Created local SEO strategy, increasing lab traffic, site visits and phone calls for country.

West Chester Township, Ohio, US

Responsible for devising full site strategy, roadmap and tactical execution. Drove 132% revenue and 106% traffic growth.» Redesigned website to responsive technology to create a seamless experience regardless of channel, refreshed aesthetic and simplified navigation. Increased conversion 29%, reduced total abandonment 11%, increased mobile transactions.

Created overall business plan for eCommerce and developed the strategic vision and methods used to drive traffic, conversion and brand recognition. » Increased daily average orders 90%.» Doubled sustained daily unique site visits.» Increased social following by over 5,000 fans in two months.» Increased daily average orders 60%.» Scope of projects included.

Cincinnati, OH, US

Owned the development of web content and digital assets on a multi-branded global site. Contributed to the customer experience and supported overall division objectives for business growth.» Contributed to Gross Revenue growth of 29% YoY.» Raised Customer Satisfaction Index two points through product content and description as rated by ForeSee Research.».

Cincinnati, OH, US

Supported marketing program by administering warranty and product information for consumer wholesale weather accessories products. Responsible for all individual consumer correspondence: phone, email, and packages.

Lead a team of 5 associates, providing contact and liaison between National Sales customers and the sales team and internal departments. Primary job responsibilities for the team included: process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner; work within established guidelines in order to.

Northampton, GB

Provided support to all areas of National Call Center: Escalation Team, Infoline, Technical Support, Internet/Web Support, Email Customer Service, Customer Service, Order Entry, New Hire Nurturing. Responsibilities included coaching and development, acting supervisor for escalated situations, creating resolutions in accordance with policies/procedures, and.