- Business Development Representative is assigned to strategic accounts - Acts as primary liaison between Consulting, Sales, and Oracle Development for the product's sales opportunities. - Generates business opportunities through prospecting mass market programs and leveraging third-party partners. - Develops and coordinates a worldwide relationship with customers that establishes Oracle as a preferred vendor and optimizes Oracle's product sales. - Executes aggressive strategies and plans to drive the product as the preferred customer selection successfully. - Provides account representatives with information on how the product addresses specific needs and assists account representatives in using Oracle's products to leverage large revenue opportunities.- Assists in articulating product message, coordinates technical resources, and hands off deals to a successful close.

•Customer Success Leader supporting the development of cutting-edge HealthCare Technology. •Developing implementation playbooks, processes, and procedures. •Proactively driving consultative partnerships and Customer value. •Enterprise Account Management driving communication and collaboration. •Supporting discovery, escalations, and implementation•Account Governance - developing governance and planning models. •Developing and empowering teams to be independent leaders. •Spearheading Process Improvement for Customer experience initiatives •Change Management Leadership - supporting quality and customer initiatives

Partnered with C-Suite leaders at top 100 U.S. healthcare organizations to ensure retention/satisfaction through insights and strategies. Improved adoption and optimization of enterprise implementations.As an Enterprise Program leader on the Customer Success and Clinical Operations teams, I managed all aspects of product implementation, including project planning, timing, and execution within budget constraints, resource scheduling, and project scoping. I also supported customer escalations and expectations while adhering to established processes and methodologies and minimizing risk. Duties Included: • Responcible for delivering $24M + in implementations annually.• Owned the customer relationship and footprint from Contracting through the life of the partnership.• Managing C-Suite Communications and expectations.• Cultivated lasting relationships with Key Health system decision-makers.• Managed / Matrix managed and coached multiple teams across cross-functional departments• Supported the customer experience team in developing playbooks and strategic roadmaps for enhanced product adoption and customer success.• Implemented Enterprise solutions, methodologies, and governance practices, including multiple projects and products, to create a holistic medication management solution.

Worked in partnership with customer leadership teams to identify quality issues and drive them to resolution, enhancing partnerships and promoting quality compliance. As a Customer Advocate for quality and compliance, I worked alongside customers to investigate and analyze customer complaints. Working with product development teams, I articulated failure and noncompliance issues so that remediation and correction could be implemented. Duties included: • Successfully drive customer escalations through to resolution.• Supported the development of Quality Policy, processes, and procedures. • Led cross-functional partnerships to support R&D, Service, and Operations quality initiatives.• Participated in Development and Commercialization teams.• Created Risk Assessments and Knowledge Articles

Led client account negotiations for multi-year medical device service and support contracts to drive revenue growth. As a Client services manager, I worked to develop client relationships and expand the service and support footprint through insightful data analytics and analysis of industry best practices. Duties Included: • Managed over 200 Medical device accounts and contracts - billing in excess of $20M annually.• Supporting service planning and performance with medical facility teams. • Collaborated with sales teams to develop BI, Data Analytics, and time-sensitive RFPs and RFIs.• Analyzing and targeting new revenue sources.

Led implementation and development team to perform overall workflow of scheduling activities relating to the production of consumer goods products.•Communicated with in-house personnel and key vendors to ensure that production schedules, and requirements were met – On Time and On Budget. •Met client requirements and packaging requests for products and displays. •Ensured timely manufacturing and shipping.•Developed and implemented operating methods and procedures designed to streamline operations, leading to improved product quality.

Responsible for procuring and negotiating materials, components, equipment, supplies, and services within budget constraints for the manufacturing and sale of consumer products. •Issue purchase orders and costing requests and negotiate pricing•Maintained inventory scheduling, budgeting and forecasting •Direct manufacturing and vendor partners•Trained employees on software and procedures

Supported sales teams and customers by providing needed data and informatics, as well as; contract analysis and sales support services. •Managed all order activity, sales coordination, and customer purchase orders. •Directed finished goods through fulfillment warehouses and distribution centers•Manage monthly and weekly reporting, customer needs and requests, and sales team information.

Successfully developed the untapped San Diego area market, promoting niche consumer goods and increasing sales for the region by 50% year over year.Duties included: •Strategically analyzed area market to identify new potential clients and develop strong sales propositions. •Tracked sales progress to identify trends and opportunities to enhance sales. •Developed strong rapport with customers and presented products for a successful close. •Managed all sales and clients in San Diego and Imperial counties.

Used cross-industry customer BI to analyze product usage and adoption. Provided optimization analytics and workflows for more significant ROI and visibility. Results: expanded product line by 35%; increased sales for existing line by 202%. ($800K to $1.61MM)• Ascertained target markets, created advertising campaigns• Established marketing plans and long-term objectives• Designed trademarks, logos, labeling and packaging.• Created collateral materials for both the sales force and corporate officers • Established memberships with trade associations• Coordinated promotional activities and shows to market products and services

Led company-wide initiative to analyze market trends to expand existing products into new markets. Resulting in a 35% increase in market share and doubling product sales.• Researched market trends. • Directed market analysis of competitive products. • Analyzed cost of goods sold to formulate sales projections. • Created marketing and budget goals.• Conducted commercial surveys and trend analysis to identify potential markets for products and services.• Analyzed business development projects for potential ROI.• Provided direction to product development and advertising teams.