Liz Brown Email & Phone Number

Alpharetta, Georgia, United States

Alpharetta, Georgia, United States

Greater Atlanta Area

Analyst with special interest in energy, sustainability & economic development

Marietta, GA

• Create complex reports in Cognos for management, board member and city council review, utilizing multiple queries and thousands of data points yet ensuring highest level of understanding for laymen and general public.
• Administers, monitors, and maintains data collection and analyzes interval load data for Key Accounts using Business Intelligence Software and City of Marietta internal applications
• Monitors business and operational databases; includes energy efficiency and weather databases
• Identifies and implements processes to enhance customer billing accuracy; mechanizes/automates Customer Care operational procedures to improve efficiency and enhance data accuracy
• Manages annual compilation of data for Strategic Plans/Budgets

Greater Atlanta Area

• Utilize Power BI and Microsoft Excel to present monthly statistics on client adoption rates, new client implementations, portfolio growth and Zoho CRM data
• Extrapolate necessary data from client documents for new implementation utilizing Microsoft Excel tools
• Develop implementation strategy for new clients including establishing company-specific templates, provide training, and upload of client data
• Create customized environment on product platform and complete 20+ implementations per week
• Triage user issues, provide live support and collaborate with product development team to resolve technology errors

Atlanta, GA

• Implementation of multiple CRM tools including Salesforce and Hightower, and provide user experience feedback for View The Space
• Ensure all CRM data complete and updated and design reports for clients per their specifications
• Manage all internal and external data requests, including annual forecasting, budgets, deal analysis and monthly leasing activity
• Prepare financial reports and presentations for monthly/quarterly Executive review
• Write, review and edit lease proposals/RFP responses, including renewals, new proposals and LOI’s

Silicon Valley

• Salesforce CRM: conducted live training for Europe teams, provide oversight to ensure proper adoption among international team of 40+, beta-test live environment and provide user-experience feedback, customize monthly.
• Create data entry and metric collection processes in accordance with clients changing needs and during a time of exponential team and profit growth
• Managed global billing for Variable and Dedicated Project and Transaction Management exceeding $10M annually
• Analyzed and prepared detailed global financial and operational forecasts for multimillion dollar global account; revenues per region, expenses per headcount and expenses per project
• Implement transaction process improvements to expedite commission payments and simplify commission voucher process for office of 50+ real estate brokers

San Francisco Bay Area

Provided technical assistance to mainline callers, defused high-stress customer situations, direct lobby traffic and support executives

Santa Clara Valley

• Sales and Customer Service for emerging boutique (<2500 cases per year) winery in the Santa Clara Valley
• Utilize soft-sell strategies to increase daily sales and memberships without detracting from customer experience
• Support creation and execution of marketing strategies for Satori as well as the Wineries of Silicon Valley Association
• Assist with all aspects of winery, including harvest, wine-making and bottling in order to have a full understanding and ability to communicate the organization’s vision and process to customers
• Build long-term customer loyalty by ensuring highest level of customer service and adherence to the organizational vision of creating an inclusive and welcoming environment

San Francisco Bay Area

Responsibilities included: provide guidance regarding banking and lending products to new clients, assist with teller operations, lead strategist for branch marketing

Bachelor Of Arts, Economics

Economics, Statistics, Education

Licence, Real Estate