Passionate about empowering clients and teams through data driven innovation and genuine support.As a student success advisor at 2U, I manage 200 client relationships (BoB of around 9M annually), achieving top retention and satisfaction metrics. I developed a data-driven coaching strategy, boosting engagement for 500 customers and expanding it department-wide. My role has included mentorship, program launching, process creation and innovation, and training development and fascilitation. As Director of Operations & Multi-site Manager at BASE Camp, I excelled in people management, program compliance, and strategic problem solving. Known for self motivation, adaptability, creativity, and genuine care.