Elizabeth Gilson Email & Phone Number

Murrysville, Pennsylvania, United States

● Responded to a high volume of customer inquiries, complaints, and order requests via phone calls, emails, and fax correspondence● Facilitated problem resolution, provided product information, and demonstrated commitment to customer ● Analyzed and addressed customer concerns by applying established procedures● Created tools to improve established procedures● Identified, researched, and resolved non-standard problems using strong business process understanding● Utilized SAP to create, track, and update rental contract orders and service notifications● Collaborated as a team member to meet customer needs and improve team performance● Played a key role in examining trends and initiating improvements in order and inquiry satisfaction● Cross-trained and mentored co-workers on certain processes

Greater Pittsburgh Area

● ● Coordinated with independent contractors to assist patients with initial set up and follow up visits for product● Managed high volume of incoming calls from hospitals, prescribers, staff, and sales representatives regrading: order placement, required medical documentation, product availability, and independent contractor timeline● Managed product inventory for upward of thirty medical devices over several states● Acted as a liaison between internal and external entities● Managed and prioritized numerous emails in a personal and team email accounts● Maintained appropriate documentation and patient records pertaining to prescription of and installation of LifeVest● Demonstrated exceptional customer service and interact effectively with management, independent contractors, and staff● Worked from home independently for over two years pre pandemic ● Trained several new coworkers both in person and virtually

Ford City, Pa

● Managed five to seven soldiers as a noncommissioned officer● Trained soldiers in their duties● Formally evaluated soldiers annually● Managed and prioritized workflow and work hours independently● Maintained and oversaw all ground support equipment including generators, heaters, and mobile AC units● Serviced, repaired, and tested ground support equipment● Analyzed information and evaluated results to choose the best solution and solve problems● Determined causes of operating errors and providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person● Studied schematics, manuals, or other specifications to determine malfunctions

Greater Pittsburgh Area

● Collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy● Worked as an independent contractor to obtain data, perform time studies, and analyze processes● Worked closely with customers employees to understand current processes● Created good working relationships with customer's employees● Determined causes of operating errors and providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Allison Park, Pa

● Assessed customer’s priorities and allocate customer requests for service● Served as point of contact between raw material suppliers and PPG lab as well as purchasing departments● Collect, verify, and confirm information on raw material purchases● Entered information from Material Safety Data Sheet (MSDS) to Microsoft Access system● Investigated and search customer's files for pertinent data● Communicated with suppliers to request missing data or information● Work collaboratively and supported team members

Hemorheology, Hemodynamics And Artificial Blood Research Laboratory

• Handle and protect confidential and sensitive data with integrity. • Manage data collection projects by meeting paper and electronic mailing deadlines, entering data, transcribing tapes and handwritten notes; learn and use technology to do these tasks more efficiently. • Prepare print documents, web pages, and other graphics using Word, Excel, and PowerPoint. • Assist staff in logistical management of the Lab, including acquisition of supplies, inventory management, bookkeeping and strategic planning. • Assist staff and clients in the design, execution and evaluation of research projects, including literature reviews, data integration and analysis. • Designed and reformed analytical test.

Division Of Rheumatology And Clinical Immunology

• Perform routine clerical duties, including correspondence and provide input for project staff on data collection needs and hardcopy file; Input, maintain, retrieve and assemble computerized data for project participants. • Assist staff in design and maintenance of online surveys and relational databases; this frequently involves use of inquisition and Microsoft Access. • Prepare print documents, web pages, and other graphics using Word, Exel, and other applicable program documents. • Documents the program’s growth and development with supporting policies and procedures provided• Maintains a safe and secure work environment making sure to keep confidential files and information for SSS filed and accessible only to staff.