Elizabeth Gilson Email & Phone Number

Murrysville, Pennsylvania, United States

• Responded to a high volume of customer inquiries, complaints, and order requests via phone calls, emails, and fax correspondence
• Facilitated problem resolution, provided product information, and demonstrated commitment to customer
• Analyzed and addressed customer concerns by applying established procedures
• Created tools to improve established procedures
• Identified, researched, and resolved non-standard problems using strong business process understanding
• Utilized SAP to create, track, and update rental contract orders and service notifications

Greater Pittsburgh Area

• Coordinated with independent contractors to assist patients with initial set up and follow up visits for product
• Managed high volume of incoming calls from hospitals, prescribers, staff, and sales representatives regrading: order placement, required medical documentation, product availability, and independent contractor timeline
• Managed product inventory for upward of thirty medical devices over several states
• Acted as a liaison between internal and external entities
• Managed and prioritized numerous emails in a personal and team email accounts
• Maintained appropriate documentation and patient records pertaining to prescription of and installation of LifeVest

Ford City, PA

• Managed five to seven soldiers as a noncommissioned officer
• Trained soldiers in their duties
• Formally evaluated soldiers annually
• Managed and prioritized workflow and work hours independently
• Maintained and oversaw all ground support equipment including generators, heaters, and mobile AC units
• Serviced, repaired, and tested ground support equipment

Greater Pittsburgh Area

• Collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Worked as an independent contractor to obtain data, perform time studies, and analyze processes
• Worked closely with customers employees to understand current processes
• Created good working relationships with customer's employees
• Determined causes of operating errors and providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Allison Park, PA

• Assessed customer’s priorities and allocate customer requests for service
• Served as point of contact between raw material suppliers and PPG lab as well as purchasing departments
• Collect, verify, and confirm information on raw material purchases
• Entered information from Material Safety Data Sheet (MSDS) to Microsoft Access system
• Investigated and search customer's files for pertinent data
• Communicated with suppliers to request missing data or information

Hemorheology, Hemodynamics And Artificial Blood Research Laboratory

• Handle and protect confidential and sensitive data with integrity.
• Manage data collection projects by meeting paper and electronic mailing deadlines, entering data, transcribing tapes and handwritten notes; learn and use technology to do these tasks more efficiently.
• Prepare print documents, web pages, and other graphics using Word, Excel, and PowerPoint.
• Assist staff in logistical management of the Lab, including acquisition of supplies, inventory management, bookkeeping and strategic planning.
• Assist staff and clients in the design, execution and evaluation of research projects, including literature reviews, data integration and analysis.
• Designed and reformed analytical test.

Division Of Rheumatology And Clinical Immunology

• Perform routine clerical duties, including correspondence and provide input for project staff on data collection needs and hardcopy file; Input, maintain, retrieve and assemble computerized data for project participants.
• Assist staff in design and maintenance of online surveys and relational databases; this frequently involves use of inquisition and Microsoft Access.
• Prepare print documents, web pages, and other graphics using Word, Exel, and other applicable program documents.
• Documents the program’s growth and development with supporting policies and procedures provided
• Maintains a safe and secure work environment making sure to keep confidential files and information for SSS filed and accessible only to staff.