Elizabeth Gomez Email & Phone Number

Guaynabo, Puerto Rico

- Support VIP customers by providing personalized and high-priority service, ensuring their specific needs are met promptly and efficiently.- Assist in training colleagues, sharing expertise and best practices to enhance team performance and customer service quality.- Help implement new department structures to improve operational efficiency and customer support effectiveness.- Assist clients with more complex situations, utilizing advanced problem-solving skills and comprehensive… Show more - Support VIP customers by providing personalized and high-priority service, ensuring their specific needs are met promptly and efficiently.- Assist in training colleagues, sharing expertise and best practices to enhance team performance and customer service quality.- Help implement new department structures to improve operational efficiency and customer support effectiveness.- Assist clients with more complex situations, utilizing advanced problem-solving skills and comprehensive product knowledge to achieve satisfactory resolutions.- Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.- Utilize in-depth product knowledge to assist customers with technical and non-technical questions, demonstrating a deep understanding of CEGsoft's offerings.- Collaborate with cross-functional teams to identify and implement solutions for complex customer problems, ensuring timely resolution.- Document customer interactions and feedback to contribute to product improvement and customer satisfaction.- Maintain a high level of professionalism and empathy when dealing with challenging customer situations, ensuring customer retention and loyalty.- Stay updated on industry trends and product updates to provide accurate and up-to-date information to customers.- Consistently meet and exceed customer service goals and performance metrics, demonstrating a commitment to excellence. Show less

Guaynabo, Puerto Rico

- Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.- Utilize in-depth product knowledge to assist customers with technical and non-technical questions, demonstrating a deep understanding of CEGsoft's offerings.- Collaborate with cross-functional teams to identify and implement solutions for complex customer problems, ensuring timely resolution.- Document customer interactions and feedback to contribute to… Show more - Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.- Utilize in-depth product knowledge to assist customers with technical and non-technical questions, demonstrating a deep understanding of CEGsoft's offerings.- Collaborate with cross-functional teams to identify and implement solutions for complex customer problems, ensuring timely resolution.- Document customer interactions and feedback to contribute to product improvement and customer satisfaction.- Maintain a high level of professionalism and empathy when dealing with challenging customer situations, ensuring customer retention and loyalty.- Stay updated on industry trends and product updates to provide accurate and up-to-date information to customers.- Consistently meet and exceed customer service goals and performance metrics, demonstrating a commitment to excellence. Show less

Puerto Rico

- Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.- Utilize in-depth product knowledge to assist customers with technical and non-technical questions, demonstrating a deep understanding of CEGsoft's offerings.- Collaborate with cross-functional teams to identify and implement solutions for complex customer problems, ensuring timely resolution.- Document customer interactions and feedback to contribute to… Show more - Provide exceptional customer support by addressing inquiries, resolving issues, and ensuring a positive customer experience.- Utilize in-depth product knowledge to assist customers with technical and non-technical questions, demonstrating a deep understanding of CEGsoft's offerings.- Collaborate with cross-functional teams to identify and implement solutions for complex customer problems, ensuring timely resolution.- Document customer interactions and feedback to contribute to product improvement and customer satisfaction.- Maintain a high level of professionalism and empathy when dealing with challenging customer situations, ensuring customer retention and loyalty.- Stay updated on industry trends and product updates to provide accurate and up-to-date information to customers.- Consistently meet and exceed customer service goals and performance metrics, demonstrating a commitment to excellence. Show less

San Juan, Pr

- Successfully managed customer complaints by following escalation procedures, ensuring prompt and efficient resolution of issues.- Acted as a liaison between customers, carriers, managers, area supervisors, and various departments, fostering effective communication and problem-solving.- Utilized a variety of tools to provide customers with accurate and relevant information, enhancing their overall experience.- Opened trouble tickets for customer cases, promptly escalating issues to… Show more - Successfully managed customer complaints by following escalation procedures, ensuring prompt and efficient resolution of issues.- Acted as a liaison between customers, carriers, managers, area supervisors, and various departments, fostering effective communication and problem-solving.- Utilized a variety of tools to provide customers with accurate and relevant information, enhancing their overall experience.- Opened trouble tickets for customer cases, promptly escalating issues to the appropriate levels within the company to expedite problem resolution.- Conducted research, gathered data, and compiled information for reporting purposes, contributing to informed decision-making.- Maintained and updated customer records, including tables and lists, to ensure the availability of the most current and accurate information.- Facilitated communication through email and telephone conversations, effectively addressing customer concerns and complaints. Show less

Convention Center, San Juan, Puerto Rico

Line controlCustomer ServiceSupport

Puerto Rico

- Assisted customers with their bills and concerns, providing clear explanations of monthly statements and resolving billing inquiries.- Acted as the first point of contact for customers, effectively addressing service orders, service outages, billing discrepancies, and various claims.- Listened attentively to customer needs and preferences, offering assistance in alignment with company procedures.- Played a crucial role in problem-solving and issue resolution, ensuring customer… Show more - Assisted customers with their bills and concerns, providing clear explanations of monthly statements and resolving billing inquiries.- Acted as the first point of contact for customers, effectively addressing service orders, service outages, billing discrepancies, and various claims.- Listened attentively to customer needs and preferences, offering assistance in alignment with company procedures.- Played a crucial role in problem-solving and issue resolution, ensuring customer satisfaction and retention.- Maintained accurate records of customer interactions and inquiries, contributing to improved service delivery. Show less

In charge of opening and closing cash registers.Help our costumers in the selection of lingerie and clothes.

Keeping the selling floor in order.Help costumers

Help our clients to fill out forms.

Bachelor Of Business Administration - Bba, Human Resources Management

Associate'S Degree, Surgical Technology/Technologist

High School Diploma