Elizabeth Hoffmann Email & Phone Number

Created and edited department specific procedures. Assisted with backlogged case work. Researched, presented, and completed department refresher trainings. Managed and updated timesheets for payroll. Created spreadsheets for the department which were used for coaching logs and metrics for one-on-ones. Completed productivity, attendance, and adherence audits. Communicated procedure updates and areas of improvement with our business process outsourcing. Completed quality assurance evaluations. Identified individual team members areas of improvement and help develop their skills sets. Handled incoming chats and emails via Intercom. Completed job shadows to identify inefficiencies and areas of improvement within the title solutions department.

Created and edited processes and procedures. Managed and updated timesheets for payroll. Provided coaching and support within the title department. Communicated with auction partners to ensure solutions for title issues were up to date. Communicated procedure updates and areas of improvement with our business process outsourcing. Completed quality assurance evaluations. Assisted with backlogged case work. Assisted managers with preparing for department meetings and one on one meetings. Completed job shadows to identify inefficiencies and areas of improvement within the title solutions department.

Austin, Texas Area

Received inbound call from potential car sellers seeking a quote for their vehicles. Assisted both sellers or buyer if any issue arose when an offer had been accepted. Made outbound calls to assist with resolving any issue or answering any inquiries the seller has. Saved sells, which at sometimes included negotiating a change in price with not only the seller, but the buyer. Responded to reviews and comments that were posted and ensured any negative experience was been reported to the appropriate party. Used advance problem solving skills to assist with escalation when sellers requested a supervisor or manager. Involved in AB Testing for site improvement and feedback when needed. Handled inbound chats and emails via Intercom. Worked and managed cases via Salesforce.

Received inbound call from potential car sellers seeking a quote for their vehicles. Assisted both sellers or buyer if any issue arose when an offer had been accepted. Made outbound calls to assist with resolving any issue or answering any inquiries the seller has. Saved sells, which at sometimes included negotiating a change in price with not only the seller, but the buyer. Used advance problem-solving skills to assist with escalation when sellers requested a supervisor or manager. Involved in AB Testing for site improvement and feedback when needed. Handled inbound chats and emails via Intercom. Worked and managed cases via Salesforce.

Austin

Received inbound calls from potential customers seeking information while assisting customer with booking reservations. Resolved escalated customer issues. Product tested as support for development; identifying program failures and reporting results. Trained in the Sandler Sales Program.

Austin, Texas Area

Responsibilities include: Analyzed staffing and made adjustments to ensure client requirements are met. Monitoring real-time site performance via IEX and CMS. Interpreted and relayed site performance metrics to Operations and client. Managed daily requests for system credential modifications. Point of contact for having employee ids created.

Austin, Texas Area

Responsibilities include: Monitoring intra-day work volume and service levels for different Business Units simultaneously through CMS and IEX applications. Ensured client and customer goals are met by analyzing work volume variances to meet staffing levels due to unplanned shrink. Communicated with Team Leaders, Operations and the client on a daily basis to ensure all goals are being met. Worked with the client to get IDs for employees created.

Responsibilities include: Improved research skills; Developed superior verbal skills; collected information on vehicles on a daily basis; negotiated offers from customer or their lawyers; developed superior knowledge in lemon laws; developed superior knowledge in workflow and case distribution; various duties assigned by team lead management. Trained and mentored new hires.

Responsibilities included: ensured accurate cash handling on a daily basis; assisted in training of new hires; provided excellent customer service; maintained a clean and safe work environment; other various duties as assigned by manager; trained and mentored new hires.

Responsibilities included: ensured accurate cash handling on a daily basis; maintained and managed inventory control; assisted in training of new hires; provided excellent customer service; maintained a clean and safe work environment; other various duties as assigned by manager.

Undergraduate, Accounting

Associate'S Degree, Cad/Cadd Drafting And/Or Design Technology/Technician

GPA: 3.4 Honors: Highest Honors Seven Quarters Perfect Attendance