Elizabeth Hoang Email & Phone Number

• Collaborated with the team by using my intrapersonal skills to create a productive work environment through open communication.• Established priorities to ensure correct procedures and policies were followed.• Documented shift notes during each shift to ensure proper communication to the next shift.• Brought confidential and sensitive items to the attention of the supervisor and/or upper management. • Received and screen telephone calls for potential new intakes.•… Show more • Collaborated with the team by using my intrapersonal skills to create a productive work environment through open communication.• Established priorities to ensure correct procedures and policies were followed.• Documented shift notes during each shift to ensure proper communication to the next shift.• Brought confidential and sensitive items to the attention of the supervisor and/or upper management. • Received and screen telephone calls for potential new intakes.• Forwarded, prepared and composed shift change documentation and reports to upper management.• Displayed good judgment and discretion when handling sensitive and confidential matters. • Received and handled in coming mail and calls and forwarded items to corresponding clients or case workers. • Provided detailed responses to queries in person and phone.• Organizational skills with the ability to effectively establish timelines while handling various workloads • Handled confidential and sensitive information with discret and tact.• Worked independently and as part as a team in a dynamic, complex environment while focusing on the individual care needs of residents. Show less

• Collaborated with the team and worked independently to ensure an effective workflow. • Mediated and supported customer complaints and disputes using active listening skills.• Merchandised and maintained store organization by keeping display sections presentable. • Updated inventory of merchandise and cataloged inventory of games alphabetically • Filed daily paperwork such as inventory, shipment, price changes and membership cards. • Reviewed inventory and made any… Show more • Collaborated with the team and worked independently to ensure an effective workflow. • Mediated and supported customer complaints and disputes using active listening skills.• Merchandised and maintained store organization by keeping display sections presentable. • Updated inventory of merchandise and cataloged inventory of games alphabetically • Filed daily paperwork such as inventory, shipment, price changes and membership cards. • Reviewed inventory and made any necessary adjustments such as price and quantity. Show less

• Established a working relationship with physicians, colleagues and patients • Prepared, maintained and organized patient files for multiple physicians • Worked with a diverse cliental in the community of Scarborough with different needs and standards • Resolved and deescalated conflict through effective communication with physicians and colleagues• Complied and verified patient personal information to ensure eligibility to see a physician

• Delegated between urgent versus non-urgent referrals• Managed doctor and staff schedule every month• Maintained an excellent relationship with all doctors through communication• Organized clinic by maintaining a clean reception room • Increased employee productivity by maintaining a processional relationship with staff• Assisted infectious disease doctor by preparing paperwork and taking patient’s temperature

Street Outreach Worker • Engaged with homeless individuals on the streets to carry out wellness checks • Conducted assessment interviews and engagements with clients living in rough conditions• Assisted the homeless bridging them to services such as connecting them to community resources • Document and complied shift notes during outreach engagements• Liaises and coordinated with multiple city divisions such as transportation, solid waste, parks and recreation using the… Show more Street Outreach Worker • Engaged with homeless individuals on the streets to carry out wellness checks • Conducted assessment interviews and engagements with clients living in rough conditions• Assisted the homeless bridging them to services such as connecting them to community resources • Document and complied shift notes during outreach engagements• Liaises and coordinated with multiple city divisions such as transportation, solid waste, parks and recreation using the interdepartmental protocol to achieved a common outcome • Informed and supported the homeless through postings and clearings • Immediately responded to concern citizen calls to assess and check on the client’s wellbeing Street Outreach Counsellor• Up to date knowledge regarding the shelter standards• Completed client intake by shadowing the housing access and outreach team• Assisted in the process of homeless clients getting housed• Followed procedures and protocols in respite shelters and public spaces Client Service Worker• Assisted with client intake by collecting information such as name, DOB and service requests • Responsible for distribution negotiable • Interacted with clients to determine eligibility to service programs • Worked in a dynamic, complex and high-volume environment while maintaining workload by multi-tasking and time managementStreet Outreach Program Officer• Drafted a Letter of Understanding with partner agencies to ensure effective communication amongst parties • Acted as a Streets to Homes divisional representative by attending meetings and presenting information• Engaged with community partners to identify barriers and service gaps • Developed and designed an extreme cold weather alert presentation for the Toronto Public Library • Attended a situation table led by Toronto Police Services to apply a multidisciplinary approach to support vulnerable clients Show less

• Generated and prepared invoices for existing clients• Designed and facilitated a nutrition presentation for grade 9 high school girls• Shadowed personal trainings sessions to enhance my fitness knowledge • Constructed newsletters for subscribers to inform them about current and upcoming promotions• Published blog posts for website and prepared weekly status updates for social media• Collaborated and communicated with key stakeholders for Spring Into Action! Walk or Run for… Show more • Generated and prepared invoices for existing clients• Designed and facilitated a nutrition presentation for grade 9 high school girls• Shadowed personal trainings sessions to enhance my fitness knowledge • Constructed newsletters for subscribers to inform them about current and upcoming promotions• Published blog posts for website and prepared weekly status updates for social media• Collaborated and communicated with key stakeholders for Spring Into Action! Walk or Run for Diabetes Show less

Scarborough Town Centre, 300 Borough Dr, Scarborough

• Identified customer needs and assisted in appropriate product selection • Expressed excellent customer service abilities • Ability to multitask while serving customers and maintaining clothing section• Trained new employees to educate them on company standards• Prioritized safety procedures to ensure and maintain a safe environment• Unload and organized new shipments and ensure count for inventory• Provided sales strategies for markdowns and sales targets•… Show more • Identified customer needs and assisted in appropriate product selection • Expressed excellent customer service abilities • Ability to multitask while serving customers and maintaining clothing section• Trained new employees to educate them on company standards• Prioritized safety procedures to ensure and maintain a safe environment• Unload and organized new shipments and ensure count for inventory• Provided sales strategies for markdowns and sales targets• Coordinated and communicated with co workers to maximize efficiency Show less

Honours Bachelor Of Science, Health Studies

• Graduated with Honours Bachelor of Science, Class of 2015 • Majored in Health Studies with a minor in Anthropology and Psychology •.

Certificate, Logistics, Materials, And Supply Chain Management

Diploma, Social Service Worker

• Graduated with a post-Secondary Diploma in Social Services, Class of 2017 • Received a certification in Indigenous Studies • Keen.

Certificate, Indigenous Studies: First People In Canada

• Critically think about systemic issues that Indigenous individuals come across. • Learn what I can do as an ally of Indigenous.

Graduate Certificate, Workplace Wellness And Health Promotion, Gpa: 4.1

• Graduated with a Post-Graduate Certificate in Workplace Wellness and Health Promotion, Class of 2016 • Focused on assessing health risk.

Certificate, Summer Interational Program

• Successfully completed the Summer International Exchange Program through Centennial College • Lived in Japan for three weeks to study.