Aiding in change management activities as a project manager, designing frontline and leadership communications, UX Subject Matter Expert, and winning culture architect

Rotation 1: Strategy, Engineering and Enablement (Change Readiness)- Received LFI Q2 Team Member of the Quarter Award - Closed 800+ tickets in Q3 and 500+ tickets in Q4, surpassing goal of 150 tickets/quarter- Assisted in support activities for User Acceptance Testing (UAT) for customer email notifications and major tools utilized daily by frontline agents- Project manager for Techathon, a month long virtual symposium attended by over 3,000 participants globally to learn more about realms of CSG organization and upcoming tools. Outlined goals of event, selected a vendor, facilitated core team meetings, and provided updates to executive leadership throughout the project planning and execution.Rotation 2: Global Transformation & Standardization ​- Organized OKC Educator's Lunch & Learn day for 20 high school teachers and IT administrators to learn about latest tech innovations and career development opportunities for their students- Co-led quantifiable program efforts to shift Commercial ProSupport education customers to our more internal cost efficient digital support channels including Social Media, Google Chat, and Tech Direct.- Co-led "Bridging the Gap Student Tech Program" which partners with higher education institutions to provide select students the opportunity to provide onsite technical support through a curated hands on learning experience.Rotation 3: Global Process Engineering Digital Resolution Feedback Analysis- Identified patterns among feedbacks regarding tool, prioritizing feedback based on impact to ensure earliest solutionParts Optimization- Analyzed Latitude models with high repeat dispatch and found parts kitting opportunities to reduce cost

• Worked closely with faculty supporting a number of research projects and the development of business cases totaling over 135 hours to date• Conducted analysis for IPO firm survival in the tech industry utilizing Nexis Uni for finding information about supplier relations and litigation • Analyzed 10-Q and 10-K reports to find measures of operational success and innovation • Performed industry research leveraging IBISWorld, Factiva, and Statista on companies in the consumer goods industry including Airbnb, Peloton, L Brands, etc. for graduate course case studies

Enthusiastically served customers at favorite local sub shop and bar

Attended to customers and assisted with ordering inventory, stocking supplies, and scheduling shifts