Elizabeth Johnson Email & Phone Number

Norfolk, Virginia, United States

● Direct and supervise daily company operations through data-driven decision-making, enhancing optimal fleet utilization, streamlined distribution, and revenue flow, improving customer satisfaction and employee management.● Lead the recruitment, training, and professional development of over 60+ employees across operations department, ensuring the team aligned with operational targets and adapted to dynamic logistics demands.● Spearhead process improvement initiatives by assembling… Show more ● Direct and supervise daily company operations through data-driven decision-making, enhancing optimal fleet utilization, streamlined distribution, and revenue flow, improving customer satisfaction and employee management.● Lead the recruitment, training, and professional development of over 60+ employees across operations department, ensuring the team aligned with operational targets and adapted to dynamic logistics demands.● Spearhead process improvement initiatives by assembling dedicated weekend team to oversee vehicle maintenance on off-campus locations, increasing weekday logistics capacity and vehicle availability, resulting in improved customer satisfaction through higher Net Promoter Scores (NPS).● Manage and monitor diverse operational processes to minimize downtime by overseeing vehicle fleet management, logistics coordination, and inventory management to ensure timely repairs and resource allocation, increasing productivity, scheduled maintenance, and compliance with company policies and industry safety guards.● Develop and implement strategic customer experience initiatives by optimizing feedback and objective relationships with vendors, clients, and corporate stakeholders to streamline the flow of materials and services, promoting strong brand image, and fostering strong relationships across the supply chain.● Prepare and analyze safety and compliance audit reports on operation performance metrics, sales figures, and customer feedback, utilizing data to identify trends and drive continuous improvement initiatives, ensuring all company activities meet safety standards, operational requirements, and regulatory compliance.● Achieve profitability targets by implementing cost-control measures such as optimizing location budgeting and tracking expenses against revenue streams, driving annual vehicle utilization to under $9 million. Show less

● Process Improvement: Interface with the regional RSRs to verify route assignments, provide special instructions, and address pick-up concerns, minimizing delivery and pick-up delays by 62%+.● Customer Service Management: Recommend alternative routes by investigating and re-directing declined pick-ups, improving customer satisfaction by 23%+.

● Employee Training: Facilitated training to new and existing machine operators to ensure daily task execution aligned with the company’s organizational goals.● Information Management: Managed the facility’s documentation with accountability and professionalism, enhancing the organization’s compliance status.

● Logistics Coordination: Engaged with the management and store associates to ascertain and eliminate operational bottlenecks, improving departmental performance while achieving lower expenses.● Inventory Management: Leveraged effective inventory management strategies, including organizing and rotating back stock for seamless replenishment, reducing stock outs and shortages.

● Operational Management: Oversaw all the merchandising, operational and personnel functions to ensure regulatory compliance and optimal resource utilization, resulting in efficiency and effectiveness in organizational functioning.● Employee Management: Oversaw a team of 82+ team members to nurture leadership, client relations and inspire exceptional performance, enhancing the corporate culture, mission, and values.

Master'S Degree, Organizational Leadership

Bachelor Of Applied Science - Basc, Organizational Leadership