Elizabeth Johnson Email & Phone Number

Los Angeles, Ca, Us

Los Angeles, California, United States

Los Angeles, California, United States

NA I&D Program Management Practice Leader: Drives portfolio development & people management while supporting a team of 70+ across Delivery Excellence, Agile Excellence, Business Analysis and Product Management. Drives career framework alignment, learning & development opportunities, community & networking and alignment of team member strengths to challenging client-facing roles with special focus on employee retention through active listening, mentorship and personalized support. NA I&D Engagement Management Community Leader: Drives awareness, networking, community support, certification tracking and compliance across our 115+ certified EM community. Focuses on driving improvements through enablement of Engagement Managers (EMs) to successfully deliver complex I&D transformation projects, while sharing common goals and vision for delivery excellence improvements, efficiencies, and driving value, quality and profitability for the company and our clients. Americas SBU Engagement Management Board member: Working with an executive team to provide consistent delivery expectations for our EMs and grant uniform EM certification levels. NA I&D representative on the Americas EM Community Steering Committee: Focused on creating cross-organization connections and strengthening the EM community and overall performance of Capgemini EMs.

Los Angeles, California, United States

1) Engagement Manager, for a global consumer products company, leading an Informatica Global Data Governance program; supporting onboarding of a 50-member team, financial management, client relationships, executive status, contract management and delivery oversight & escalations. 2) Engineering PM, for a high-tech company, supporting 30+ boundary system integrations with Informatica MDM Party Master & project plan oversight for Data Marketplace (Axon, EDC & IDQ)3) Engagement Manager, for a hospitality company, managing a multi-organization $6M Digital Transformation program on a new-logo account. Led an 8-week discovery phase, managed 50+ team ramp up & supported SAFe rollout. Drove executive C level status meetings, built stakeholder relationships, and supported day-to-day PM functions across 5 core teams including technical architecture, product definition and agile delivery.4) CCPA PM, for a media & entertainment company, supporting kickoff, data discovery & requirements to analyze PII metadata across 350 products & apps, identify customer record mapping relationships & define data governance rules at system of record per legal guidance. Coordinated with the executive steering committee (CTO, EVPs, VPs & Directors) to successfully run & report out on the cutover for a new enterprise Individual Rights Request solution, operational readiness for call center & triage teams, & alignment with over 350 product assets.

Houston, Texas, United States

As a Market Unit Client Delivery Lead, supported top accounts within the $50M Manufacturing, Auto & Life Sciences Portfolio for the NA Insights & Data organization, by driving delivery best practices across the lifecycle of an engagement, from pursuit, startup, execution to close. Provided delivery oversight, performed QA review of new opportunities and project execution activities; supported account teams during delivery challenges, client escalations and contract issues; mitigated project risks with weekly reviews of project status and financials; and supported the staffing and open needs process for resource fulfillment.

Los Angeles, California, United States

Supported the implementation and rollout of 6 million advanced meters for a Southern California gas utility, focused on IT enhancements to the Customer Information System (CIS) in relation to the availability of hourly advanced meter data in the Meter Data Management Repository (MDMR).--As a Technical PM, led the creation of business process designs & solutions, drove end-to-end system integration testing, delivered 12 CIS IT releases over a 5-year period on a 6 million AdvancedMeter implementation, working closely with PMO, OCM and senior stakeholders across the customer call center, billing and field support. Managed the full IT Lifecycle, along with tracking risks/issues, resource forecasting & financials, project schedule alignment, deliverables submission and director level phase exit presentations.--As a Technical PM, managed the implementation of Agile-1’s Vendor Management System (VMS) on a multi-billion dollar gas pipeline safety project, providing a new platform to support 30+ vendors, 2,500+ contract workers & $2M+ in billable contract work per week

Toronto, Ontario, Canada

Led system testing for the implementation of a Meter Operations Management System (MOMS) - a new system developed to support exception processing of Smart Meter data - on a Smart Meter initiative at a large Canada-based energy company. Performed end to end testing and defect management across 20 areas of functionality, including testing with the MDM/R (Meter Data Management Repository) and Service Manager 7 (MOMS end user interface). Supported issue triage and XML message review.Analyzed requirements, design documents and use cases to create the test plan, test conditions matrix, and test report out for each release, while working with end users to create future enhancement requests.

Dallas, Texas, United States

Supported the creation, implementation, and rollout of multiple customer-facing web self-service sites for a large utility in Dallas, Texas, as part of a larger SAP implementation and integration.Designed user friendly, creative, and innovative customer-facing website solutions for the client. Led client requirements gathering sessions to create wireframe designs and detailed functional specification documents. Managed system integration and regression testing for entire website solution.

Dallas, Texas, United States

Tools and Applications used: Amdocs (Ensemble, ClarifyCRM, Enabler), DB Admin, Microsoft Office, TOAD, UNIX, and Xoftware. Proficient in SQL; knowledge of C, Cobol, Kornshell and XML.Customer Account Provisioning Application Support--Investigated application issues relating to Amdocs Ensemble online and batch activities as well as issues related to the processing of incoming files containing customer account and product activation data.--Performed in-depth investigations and created solutions to resolve billing and order management system errors for multi-million dollar corporate accounts.--Application support project manager for Project Lightspeed, a U-verse billing system. Scheduled team members to attend daily planning/requirements sessions; gathered and compiled weekly status reports from team members to present to the billing organization.Billing Application Support--Designed a new system for capturing billing reject and revenue information. Improved the process for identifying errors and minimizing the turnaround time of providing data to the business, which led to reduced time bills spend in error status.--Managed 41 billing cycles per month for all business and residential customers, guaranteeing the production and delivery of customer bills by specified due dates.

Bachelor'S Degree, Management Information Systems, General

Master'S Degree, Business Administration And Management, General