Elizabeth Langley, Mba Email & Phone Number

Sunshine Coast, Qld, Au

Strengthen leadership capabilities by collaborating with and empowering Leaders to coach, and mentor team members effectively. Address HR issues, team conflicts, project administration, and performance management challenges through proactive management. Foster culture of innovation and improvement by identifying areas for business enhancement and creating a safe environment for new ideas across a branch of 170 staff members. Build working relationships with Branch Leadership Team through consistent and effective collaboration.• Enhanced team performance through regular check-ins with Team Leads, promoting best practices and providing support.• Developed workforce capabilities and implemented organizational values through business improvement projects.• Collaborated with Branch Leadership Team to enhance onboarding processes.• Introduced the 'Staff Ideas' tool to foster innovation and continuous improvement.• Led staff engagement surveys, analyzed data, and developed action plans to nurture a positive branch culture.• Restructured Branch/Team based on recommendations, improving service delivery.• Recognized as Development Services Champion for 2023 by peers.• Spearheaded significant process improvements including procurement, recruitment, onboarding, and fee reviews.• Organized and led Staff Forum and Leadership Team Planning Days for a 170 staff.• Planned the Operational Plan for 2024-2025 in consultation with Leadership Team.

Sunshine Coast, Queensland, Australia

Enhanced councillor and staff response times by implementing efficient communication protocols and streamlined processes. Ensured informed decision-making by preparing executive reports and briefing notes on complex and confidential matters. Advanced reconciliation efforts by overseeing the implementation and management of Property Management’s Reconciliation Action Plan (RAP). Provided actionable recommendations and workable solutions for complex issues by conducting high-level research and analysis, focusing on process and culture enhancements. Supported effective workplace relocations by serving as Property Management’s Change Champion and assisting the Workplaces Project Team.• Achieved operational efficiency and enhanced organisational effectiveness by successfully leading the integration of the City Hall support staff and Property Management support staff into a single, high-performing team. • Improved team communication and streamlined processes across departments by fostering a culture of collaboration and knowledge sharing.• Successfully relocated 1200 staff members to a new office in Maroochydore, City Hall, utilizing effective change management strategies.

Shelly Beach, Queensland, Australia

Travelled from the United Kingdom home to Australia.

United Kingdom

Drove team capabilities and performance by designing and delivering impactful training workshops. Led strategic HR initiatives, focusing on enhancing team capabilities and performance through targeted training workshops and development programs. Identified and analyzed skill gaps through comprehensive needs assessments, aligning training objectives with operational goals and business priorities. Designed and delivered impactful training workshops, seminars, and learning sessions tailored to address specific organizational needs, fostering a culture of continuous learning and development. Facilitated engaging training sessions, ensuring effective knowledge transfer and skill acquisition among team members across various departments. Evaluated training effectiveness through metrics and feedback mechanisms, continuously refining programs to optimize learning outcomes and drive measurable improvements in team performance.• Successfully navigated organisational change and maintained operational stability by serving on the executive leadership team after the redundancy of 50% of the workforce. • Drove significant business growth by overseeing development of twenty Sales Leaders and 600 Avon Sales Representatives.• Boosted income and achieved a 20% rise in new business nationally by supporting a UK-wide community initiative and implementing an effective community engagement strategy.

United Kingdom

Enhanced employee engagement and data collection by designing and implementing Human Resources initiatives, including staff training, leadership development, mentoring, and coaching. Encountered the company's training requirements by conducting research, collecting data, and creating analytical systems.

United Kingdom

Supported business expansion by leading projects for Senior Area Managers and Executive Teams. Fostered community health improvements by coordinating projects involving the National Health Service (NHS) and local business organisations. Boosted employee engagement and performance by participating in designing and implementing Human Resources initiatives.• Enhanced efficiency, productivity, and data accuracy by successfully leading the digital transformation of 2KHealth & Wellbeing Officers' meeting processes from paper-based to computerised systems. • Led projects to support Senior Area Managers and Executive Teams in the expansion of new business• Implemented new social media processes resulting in increased membership and new business.• Evaluated, developed, and implemented comprehensive onboarding processes for all new staff members.

Sydney, Australia

Led several key Human Resources strategies and action plans. Supported several Community Consultation sessions, managed information sharing with community groups, and coordinated feedback sessions, including consultation and stakeholder meetings. Evaluated, developed and implemented the onboarding of all new staff • Developed and implemented comprehensive onboarding processes for all new staff members.• Led key Human Resources strategies and action plans.• Managed information sharing with community groups and coordinated feedback sessions, including consultation and stakeholder meetings during several Community Consultation sessions.

Sydney, Australia

Delivering well-informed, high-level support on critical regional issues, with a focus on search and backgrounding.Directing the functions and operations of the Mayor and CEO's Office, overseeing staff management and ensuring adherence to high service standards and compliance.Facilitating the Mayor and CEO's advocacy efforts and engagement with government entities, local businesses and community groups.Managing the Mayor’s and CEO communication strategies, encompassing media releases, public statements and digital communications.Establishing and nurturing productive relationships with key stakeholders, including state and federal government bodies, local businesses and community organisations.

Master Of Business Administration - Mba, Business Administration And Management, General

Graduate Diploma In Management, Business Administration And Management, General

Professional Diploma In Management, Business Administration And Management, General

Pg Cert Bus Admin (Open), Business Administration And Management, General

Stage 1 - MBA - Management Perspectives and Practice

Project Management

Event Management