Elizabeth Malpass Email & Phone Number

Phoenix, Az, Us

Phoenix, Az, Us

Woonsocket, Ri, Us

Developed vendor department within CVS/Coram Infusion to operate as the central point of contact for all vendor management activities to mitigate riskHired support staff and currently manage those direct reports; responsible for performance reviews, skill enhancement coaching and setting goals for the team in alignment with business unit needs and company goals/initiativesDrive RFP development, managing negotiations and implementation of contractual services with external vendorsWork in conjunction with purchasing and procurement teams, preparing cost projections for Finance team on monthly and quarterly basisCoordinate all onboarding, training, deployment and regular performance evaluations of third-party vendors, both offshore and onshoreManage an array of third party vendors: print vendors, collections vendors, data application vendors, etcIdentify, implement, and monitor key performance indicators (KPIs)Monitor and analyze vendor performance trends for root cause issues and quality improvementDevelop and maintain business operations policies to mitigate riskReview, reconcile, and process monthly vendor invoices for paymentPerform as functional bridge between external vendors and internal stakeholdersStrategic planning with Training team, Customer Care, IT, Data Analytics, Automation, Finance and Business Unit leadersManaged dedicated staff within data analytics team for vendor dashboard reportingIdentity and implement efficiencies associated with vendor processes and procedures to drive improved operational performanceDeveloped standard operating policies and procedures to comply with business need and audit regulations

Woonsocket, Ri, Us

As a Client Implementations Senior Consultant with CVS Health, I manage the overall process for small to moderately sized client implementations. My focus is on a single line of business and/or lead product implementations. I partner with our Sales and Operations teams to support opportunities through new product development and new/existing client assignments. I manage a seamless transition to our Account Team who will be responsible for the on-going relationship with the client.

Woonsocket, Ri, Us

Responsible for partnering with Account Executive to increase overall growth, manage retention and account satisfaction for an assigned book of business through proactive consultation and operational program assessment. Develop operational initiatives in alignment with the account goals and objectives by promoting new products and innovation plan design solutions. Implement and maintain all aspects of the account pharmacy benefit program in accordance with established timelines and procedures. Escalation point for complex inquiries. Develop and maintain positive relationships with all levels of management, internal partners and customers through effective communication. Responsible for representing account expectations and requirements with the Caremark organization.

Phoenix, Az, Us

1. Acts as a liaison between the school and the students with respect to admissions, degree options, requirements and progress, and also provides students with access to information on school policy, practices and rules. Ensures new students are oriented to University policies and services prior to enrollment. 2. Plays a lead role in resolving student complaints to ensure resolution toward corrective action. Addresses and/or participates in addressing student grievances and appeals, to bring resolution to issues. 3. Audits student schedules for candidacy for graduation, as determined by university policy, and provides related information to appropriate campus personnel as requested. Plays a lead role in planning and executing commencement activities. 4. Plays a lead role in communicating and advising students who have academic or attendance problems to ensure resolution toward corrective action. 5. Understands testing programs and makes recommendations to students as a degree completion option. 6. Monitors attendance, academic and enrollment progress of students to ensure that students comply with University policies and procedures. Contacts students through written or verbal communications to disseminate information concerning the students� academic status and quality service levels, and provides follow up as necessary. 7. Provides forecasting information toward the preparation of the schools calendar of courses to ensure the campuses are offering appropriate courses and students are being correctly placed. Monitors group size to ensure operational effectiveness and academic integrity. 10. Counsels students on financial options. Advises students on impact of enrollment status in regards to financial options and obligations and develops remediation plans where appropriate. Performs research and response to inquiries and concerns regarding student financial matters.

I was brought in to pull the store out of a negative status. Currently sitting at 140%. Responsible for recruiting, scheduling employees, responsible for all inventory, accepting shipments into the system, sellling celluar phones and accessories, training employees on job skills as well as company mission, upgrading phone plans; worked with 3 of the major cellphone carriers, etc. The reason for the short duration is the company made the decision to pull it's store presence and closed many locations; mine was one of them.

Pittsburgh, Pa, Us

Helping current and prospective students decide on what programs best match their needs. Building relationships and maintaining point of contact for students as they move through their degree program. Working with prospective students to assist them in completing the necessary paperwork to enroll for educational programs. Education Management Corporation (www.edmc.com) is among the largest providers of private post-secondary education in North America, based on student enrollment and revenue, with 78 locations in 25 states and two Canadian provinces. Headquartered in Pittsburgh, Pennsylvania, Education Management employs approximately 11,000 full-time, part-time and adjunct faculty and staff and had a fall 2006 enrollment exceeding 80,300 students

Implement referrals for brokers in our database extending throughout the country, managing client and customer relationships, reporting and implementing client contracts. Lead projects, trained associates, and was head of file clean up team and data integrity team.

Managed customer client relationships to ensure client expectations and policies are met.Solved problems to streamline processes through best practices.Led several reporting teams to track company revenue.Led projects to train employees on customer service, producing overall improved results.Worked closely with internal departments to ensure quality.Increased company revenue by 4.7% in less than 9 months by streamlining processes; creating new ways to achieve results.Improved customer satisfaction survey results by 2% in 4-month period by building a team internally and working extra hours to reach out to clients/customers to address potential issues before they affect satisfaction results.Signing purchase contracts and reviewing legal documents to maintain.Recognized for internal/external partnering skills.Maintained 96% customer/client satisfaction results with company requirements set at 92% - exceeded expectations.Taken additional communication classes to improve skills.Mortgage Lending or Mortgage Processing or Mortgage Services Reviewed appraisals.Process policy changes by contacting mortgage companies.Direct contact with mortgage lenders as well as policy holders.Process insurance certificates.Process equity loan documentation with Accounts Payable Department Time management and fast-paced environment; deadline oriented.Contracting/Negotiations/Sales ExperienceManage client/customer relationships. Review home purchase contracts for quality and integrity.Negotiated terms of purchase agreements with external companies.Manage home sale process to make sure client/customer expectations are met and policies are thoroughly completed.Legal reviewed contracts to ensure quality.Direct sales experience, phone and in-person marketing

Processing referrals, reviewing appraisals, data integrity, researching new businesses, ordering appraisals with outside companies, creating new processes to build revenue, etc...

Newark, New Jersey, Us

Interacted with mortgage companies and policyholders via phone, fax, email. Reviewed appraisals, and evaluated coverage increases on policies. Created certificates of insurance, changing lien holder/mortgage information. Worked with multiple computer programs, writing and maintaining macros for my team to better manage response time for customers and lenders. Worked with other departments within the insurance division.

Master'S Of Science, Psychology

Yoga Instructor Certification, Iyengar Yoga

Bachelors, Psychology