I manage four part time employees. I assist in managing three full time employees.I manage individuals volunteering in the Youth Services Department. I plan and implement programs for children and families. I provide reference and readers’ advisory services to patrons. I assist patrons with the public catalog and online databases. I promote library programs and services.I maintain juvenile book collections. I perform outreach services.I maintain technology in the department and provide support to patrons and staff as needed. I collaborate with other departments as needed.

I planned and implemented programs for children and families. I provided reference and readers’ advisory services to patrons. I assisted patrons with the public catalog and online databases. I promoted library programs and services through social networking sites including Facebook, Instagram, and Pinterest. I maintained juvenile picture books and nonfiction DVD collections. I performed outreach services to local preschools and kindergartens. I maintained technology in the department (iPads, iPod, and Amazon Fire Tablets) and provided support to patrons and staff as needed. I collaborated with other departments as needed.

As Youth Services Assistant, I provided library services to the children and families of Evergreen Park. I planned and implemented programs for children and families. I assisted children and families utilizing library services. I performed readers’ advisory services. I utilized and assisted patrons with the public catalog and online databases. I assisted patrons with the internet and Microsoft Office programs. I staffed the adult reference desk as needed.

As Youth Services Associate, I provided library services to the children and families of Bridgeview. I planned and implemented programs for children and families. I assisted children and families utilizing library services. I performed readers’ advisory services. I utilized and assisted patrons with the public catalog and online databases. I assisted patrons with the internet and Microsoft Office programs. I performed outreach services.

As a Library Circulation Assistant, I assisted in the daily circulation operations of the Milwaukee Public Library. I provided customer service to patrons of the Milwaukee Public Library. I sorted and shelved materials. I helped patrons with computers, printers, and self-checkout machines. I collected payments for lost library cards, lost materials, and late fees. I aided patrons in locating materials. I assisted library staff with a variety of projects including labeling new materials and editing patron records.

As Assistant Director, I facilitated the daily operations of the PAL Program that provided child care services to Milwaukee families. I provided child care services to a diverse clientele. I was the lead caregiver for the preschool program during after school hours. I provided customer service to clients and community members. I created and organized schedules. I created and distributed invoices. I entered data including client payment information.

As the Senior Secretary, I provided administrative support to the hospital staff. I coordinated appointments including scheduling, cancelling, rescheduling, and confirming via telephone. I entered data including confidential patient information. I filed forms and patient charts. I practiced phone etiquette when answering, transferring, or placing calls on hold. I prepared for the weekly clinic by ensuring all necessary forms and charts were arranged for the staff.

I provided support to members of the sales team. I provided excellent service to a diverse clientele. I maintained the aesthetic integrity of the store by organizing, sorting, and folding merchandise.

As the Desk Receptionist, I provided customer service to residents of Schroeder Hall. I ensured the safety of the residents by monitoring the activity in the building. I sorted and distributed mail and packages.