Elizabeth Mitchell Email & Phone Number

Denver, Colorado, United States

Shaharut, South District, Israel

• Six Senses Shaharut, Israel – 60 room, 5 Star Luxury Resort
• Manage a team of therapists, attendants, receptionists, and trainers to deliver unparalleled luxury spa experience.
• Established new training program to expand menu offerings and provide service consistencies.
• Delivered financial returns in line with budgeted departmental goals.
• The properties Sleep Specialist and Alchemist by delivering key brand programs to enhance guest experience.

Bali, Indonesia

• Provided wellness consultancy to luxury wellness retreats in Bali.
• Online approachable wellness coaching.
• Focusing on mind, body and spirit holistic health approach.
• Implementing habit transformation to create lasting and sustainable client results.
• Using social media marketing, SEO tactics, sales, and website development.

Charlotte, North Carolina, United States

• Responsible for the front office, concierge, valet and bell staff of a luxury hotel.
• Spearheaded the MOD program to develop a strong bench of talent, including four team members that grew into department head roles.
• Handled all guest conflicts during assigned shifts and successfully resolved all complaints.
• Launched elevated in-room amenity program and luxury speakeasy welcome drink program to enhance the guest journey arrival experience.
• Managed schedules, payroll and benefits, guest supplies, and all complimentary food and beverage expenses to achieve average room revenue of 76%.
• Developed multiple incentive programs to encourage and motivate the team and achieve GSI scores above 90, and Heartbeat scores above 92.

Boston, Massachusetts, United States

• Provided training for team of concierge and front desk agents.
• Ensure that guest amenities satisfied Kimpton Nine Zero standards to surprise and delight our loyalty members.
• Book tours, dinners, services and ensure that guests had an enhanced Boston experience.
• Worked within hotel during complete renovation with décor, rooms, and supporting systems.

Boston, Massachusetts, United States

• Ensure guest requests are consistently met accurately and efficiently.
• Anticipate guest’s individual needs and cater service toward each guest’s particular specifications.
• Supervised the doormen and bellmen, ensuring their steps of service were up to par.
• Serve as lead front desk agent and utilize my experience to provide training for each new team member.
• Consistently complete all daily checklist tasks in addition to managerial tasks such as ‘balancing the house’ and pre-blocking.

Hyannis, Massachusetts, United States

• Ensure guest requests are consistently met accurately and efficiently.
• Started as reservation/front desk agent and was promoted to supervisor.
• Performed MOD duties such as floor walks, handling all guest complaints and employee needs.
• Balanced the house daily, handled overselling and concierge programs.
• Managed the reservations team for all three properties.