Elizabeth Scott Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Provide strategic leadership, operational excellence, and team management. Oversee the development and execution of organizational strategies.

Toronto, Ontario, Canada

Oversee and optimize the business unit’s day-to-day operations to ensure efficiency, effectiveness, and alignment with strategic goals. Lead a global team delivering Professional Services, Managed Services and R&D services specializing in fulfillment technologies. Oversaw the launch of Pivotree’s Control Tower SaaS solution increasing business unit digital.

Toronto, Canada Area

Launched Strategic Account Management team to establish a foundation for Pivotree to build and maintain strong, long-term relationships with key clients, drive business growth, enhanced customer satisfaction, and achieve strategic objectives. Under my leadership this team consistently overachieved on its targets year over year. The revenue generated by.

Toronto, ON, Canada

Launched a high performing Customer Success team, achieving 169% of targets in year one and continued year over year over achievement in growth objectives. Drove sustained revenue growth across a diverse client portfolio, including notable brands such as Restoration Hardware, Michael Kors, La Maison Simons, Le Chateau, Mason Companies Inc., Sur La Table.

Toronto, ON, Canada

Maintained a consistent record of reducing delivery costs while maximizing customer experience. Managed diverse operational teams responsible for delivering and managing complex eCommerce environments. Drove team alignment with strategic goals and objectives.

Toronto, ON, Canada

Provided Senior Leadership across Service Desk, Technical Account Services, Deployment Services, and Tier 3 Support Teams, spanning the complete client lifecycle, from sales hand off, to deployment and ongoing support. Significantly increased capacity of Service Desk support teams, through use of automation, process improvements, and improved technical.

Toronto, ON, Canada

Hired and developed a team of technical professionals to create a single point of contact Service Desk reducing escalations into upper Tier support groups by 40% through personnel top grading, enhanced processes, tools, and development of training programs. Remediated multiple accounts that were in jeopardy, moving them from detractor status to promoter..

Mississauga, ON, Canada

Lead a team of 36 technical analysts across multiple geographies. Implemented the concept of Super Analysts into the Service Desk team, resulting in a improvement in first call resolution (40%) and client satisfaction. Lead a team of 6 consultants in transitioning network incident management into Service Desk. Developed all project and procedural.

Toronto, Ontario, Canada

Designed, developed, and executed a service delivery improvement initiative, which included evaluating quality measures such as analyst errors ratios, incident audits, and quality monitoring. Client satisfaction improved by more than 50%.

Managed delivery of services across multiple departments including box office and front of house.

Certificate Of Ecommerce/Ebusiness Management, Ecommerce, A

Certification includes education on best practices in the management of eCommerce and eBusiness operations while at the same time blending.

Master Of Business Administration - Mba