John Nowicki Email & Phone Number

Greater Seattle Area

• Technical Account Manager in a managed hosting and cloud-based e-commerce firm.
• Initially managed over eleven clients while maintaining full client satisfaction.
• Utilized by management as the go-to person to recover damaged client relationships.
• Pioneered the Oracle Commerce Cloud software update process on the operational side. Managed over 30 release cycles successfully to present.
• Created and manage the quarterly PCI patching program for Commerce Cloud.
• Address software update and patching change management issues for PCI and SOC audits.

Washington D.C. Metro Area

• Technical Account Manager in a managed hosting e-commerce firm.
• Initially managed multiple site projects for a billion-dollar web property client, with an annual ATG revenue stream of over $2M.
• Completed launch of projects in an environment of aggressive client schedules and deadlines, radical internal organizational change, and constrained resources, while maintaining a positive client relationship and.
• Managed four contractor reports.
• Operated almost exclusively at the V & C level, reporting directly to the division VP for a long period until reorganization, and working directly with client VPs and EVPs.
• Utilized by management as the go-to person to recover damaged client relationships.

- Consulted onsite for FannieMae.- Led the client redesign effort by working with the lender consulting team, coordinating with the configuration management engineers, developing in a J2EE environment, and authoring supporting documentation.- Worked with business, technical specifications, quality assurance, and configuration management teams to facilitate.

- Primary website client manager, from proposal through development and support.- Handled operations, including bookkeeping, taxes, and purchasing.- Consulted on a project proposal to develop a web based Knowledge Management system for the Library of Congress - Congressional Research Service.- Worked directly with clients in developing requirements and.

- Acted as technical lead and primary technical client liaison for all Discovery.com projects.- Developed technical specs for numerous client projects and project proposals. - Conducted staff training sessions on various technical and software items. - Oversaw and mentored junior programmers on client projects.- Administered and developed all customized IE.

- Developed and maintained all aspects of client side development for the Federal Aviation Administration, Civil Aviation Security Division intranet and internet sites using Photoshop, HTML, JavaScript, and CSS. - Created and deployed a new "portal" site concept for the intranet, unifying diverse departmental sites into one single Security system..