John Nowicki Email & Phone Number

Greater Seattle Area

• Technical Account Manager in a managed hosting and cloud-based e-commerce firm.• Initially managed over eleven clients while maintaining full client satisfaction. • Utilized by management as the go-to person to recover damaged client relationships.• Pioneered the Oracle Commerce Cloud software update process on the operational side. Managed over 30 release cycles successfully to present.• Created and manage the quarterly PCI patching program for Commerce Cloud. • Address software update and patching change management issues for PCI and SOC audits.• ATG purchased by Oracle in March 2011. Was retained in the changeover from a similar position.

Washington D.C. Metro Area

• Technical Account Manager in a managed hosting e-commerce firm.• Initially managed multiple site projects for a billion-dollar web property client, with an annual ATG revenue stream of over $2M. • Completed launch of projects in an environment of aggressive client schedules and deadlines, radical internal organizational change, and constrained resources, while maintaining a positive client relationship and increasing ATG project gross revenues by 10%.• Managed four contractor reports.• Operated almost exclusively at the V & C level, reporting directly to the division VP for a long period until reorganization, and working directly with client VPs and EVPs.• Utilized by management as the go-to person to recover damaged client relationships.• Eventually managed an eleven client portfolio while maintaining full client satisfaction.• ATG purchased by Oracle in March 2011. Was retained in the changeover for a similar position.

- Consulted onsite for FannieMae.- Led the client redesign effort by working with the lender consulting team, coordinating with the configuration management engineers, developing in a J2EE environment, and authoring supporting documentation.- Worked with business, technical specifications, quality assurance, and configuration management teams to facilitate software releases and migration processes. - Trained newest team members in existing mortgage platforms and general Fannie Mae procedures.- Led monthly branding releases for an online Originations system, and supported lender content management through application cycles.- Performed daily development environment migrations and unit testing.- Assisted in construction of quality assurance test use cases and verification of lender brandable content.- Completed the client redesign through changes to JSPs, HTML include files, and CSS.

- Primary website client manager, from proposal through development and support.- Handled operations, including bookkeeping, taxes, and purchasing.- Consulted on a project proposal to develop a web based Knowledge Management system for the Library of Congress - Congressional Research Service.- Worked directly with clients in developing requirements and translating those into technical details while highlighting possible implementation issues.- Utilized multiple technologies, including HTML, XHTML, ASP, PHP, CSS, Steaming Video, Flash, and Javascript.- Developed multiple sites for numerous clients, including the Alexandria Convention and Visitors Association, MCI, Kreuzberger Associates, and PBS.

- Acted as technical lead and primary technical client liaison for all Discovery.com projects.- Developed technical specs for numerous client projects and project proposals. - Conducted staff training sessions on various technical and software items. - Oversaw and mentored junior programmers on client projects.- Administered and developed all customized IE browsers for clients.- Utilized multiple technologies, including HTML, XML, JSP, Perl, Python, CSS, and Javascript.- Developed multiple sites for numerous clients, including Kelloggs, Discovery.com, the Mayo Clinic, Worldcom, the Robert Wood Johnson Foundation, and Nissan/Infiniti.

- Developed and maintained all aspects of client side development for the Federal Aviation Administration, Civil Aviation Security Division intranet and internet sites using Photoshop, HTML, JavaScript, and CSS. - Created and deployed a new "portal" site concept for the intranet, unifying diverse departmental sites into one single Security system. - Implemented Microsoft Windows Media Services for Intranet use, in areas covering PowerPoint deployment, canned and live video streams. - Operated on-site, and directly worked with all levels of client personnel, from contract managers to users.