Elizabeth Schmidt Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Managed the Business Process Outsource (BPO) vendor utilized for USAC’s operational processes including the support of daily operations, process oversight, performance management, and contractual obligations.- Led the BPO team through the transition into the National Verifier a new system and process requiring consumers to submit required eligibility documentation for review and approval.

Austin, Texas Area

Led the Procure to Pay and Travel & Expense team supporting a global social media client including; maintaining service level agreements, performance metrics, and performance management.

Austin, Texas Area

- Led a team of 40+ analysts supporting Invoice Processing and Holds Management activities within P2P Operations supporting a global social media client including; maintaining service level agreements, performance metrics, process improvement, and performance management.- Supported and delivered process and system enhancements to enable process standardization and process efficiency.

Warrenville, Illinois

- Built and implemented a culture of continuous improvement within the Americas Global Business Service Center which included developing and implementing a monthly reporting and tracking process in support of global project delivery.- Partnered with business partners, operational towers, and global process owners to identify continuous improvement opportunities and improve end to end processes.- Delivered Project Management Support for global and local initiatives including sourcing transitions. This included a key deliverable for 2015 in identifying and sourcing activities to our BPO.

Warrenville, Il

- Facilitated the delivery of the P2P metric reporting, both locally and globally which includes partnering with the Global Process owner to assist in further defining global metrics and providing analytical commentary to Global Business Service Center leadership and Business Partners.- Partnered with the P2P operational teams and Process Advisory Group to identify CI opportunities and improve end to end process delivery. - Facilitated process mapping, process documentation, and backup coverage plans across P2P for all P2P processes.- Supported P2P Global Process Owner in support of end to end process ownership alignment and global process standards across all service centers.- Provided Valued Communication to Business Partners through coordinating quarterly Process Advisory Group forums and dashboard reviews.- Provided Project Management Support as needed for P2P initiatives, in conjunction with Business Optimization Team.

Warrenville, Il

- Led a team of 8 analysts responsible for monthly Inventory Reconciliations of 3rd Party Pipeline, Terminalling Agreement, and Exchange reconciliations including overseeing the Cost of Goods Sold processes.- Supported a shared services team including Activity Based Costing and Cost to Serve activities.- Drove process improvements and efficiencies within the team including process standardization, data automation, and process controls.

Warrenville, Il

- Reconciled physical inventory of third party pipeline, terminal, and exchange agreements providing timely resolution of reconciling items.

Bp

Produced timely and accurate invoices of finished hydrocarbon product including complex pricing formulas; Payment of bulk and truck purchases from Third Party and Intercompany deals.

Aurora, Il

Primary Liason for Group Benefit Corporations including customer service, contract maintenance, point of escalation, and dispute resolution.