Elizabeth Schmidt Email & Phone Number

Charlotte, North Carolina, United States

Charlotte, North Carolina, United States

Charlotte, North Carolina Area

- Managed the Business Process Outsource (BPO) vendor utilized for USAC’s operational processes including the support of daily operations, process oversight, performance management, and contractual obligations.- Led the BPO team through the transition into the National Verifier a new system and process requiring consumers to submit required eligibility.

Austin, Texas Area

Led the Procure to Pay and Travel & Expense team supporting a global social media client including; maintaining service level agreements, performance metrics, and performance management.

Austin, Texas Area

- Led a team of 40+ analysts supporting Invoice Processing and Holds Management activities within P2P Operations supporting a global social media client including; maintaining service level agreements, performance metrics, process improvement, and performance management.- Supported and delivered process and system enhancements to enable process.

Warrenville, Illinois

- Built and implemented a culture of continuous improvement within the Americas Global Business Service Center which included developing and implementing a monthly reporting and tracking process in support of global project delivery.- Partnered with business partners, operational towers, and global process owners to identify continuous improvement.

Warrenville, IL

- Facilitated the delivery of the P2P metric reporting, both locally and globally which includes partnering with the Global Process owner to assist in further defining global metrics and providing analytical commentary to Global Business Service Center leadership and Business Partners.- Partnered with the P2P operational teams and Process Advisory Group to.

Warrenville, IL

- Led a team of 8 analysts responsible for monthly Inventory Reconciliations of 3rd Party Pipeline, Terminalling Agreement, and Exchange reconciliations including overseeing the Cost of Goods Sold processes.- Supported a shared services team including Activity Based Costing and Cost to Serve activities.- Drove process improvements and efficiencies within.

Warrenville, IL

- Reconciled physical inventory of third party pipeline, terminal, and exchange agreements providing timely resolution of reconciling items.

BP

Produced timely and accurate invoices of finished hydrocarbon product including complex pricing formulas; Payment of bulk and truck purchases from Third Party and Intercompany deals.

Aurora, IL

Primary Liason for Group Benefit Corporations including customer service, contract maintenance, point of escalation, and dispute resolution.