Liz Osborn Email & Phone Number

Summary: Manage the implementation of & adherence to Prudential's ISO-9001 certified Quality Management System. - achieved ISO certification for Milpitas Industrial in May 2023- Document Control Coordinator- completed the 9 sessions of the Supervisor and Manager Training Program in 2023

Milpitas, California, United States

San Jose, California, United States

San Francisco Bay Area

Mountain View, California, United States

Onsite With Waymo - Mountain View, Ca

• Demonstrated ability to identify and troubleshoot issues in the field• Tested new software for Waymo’s autonomous vehicles on public and private roads; left technical, actionable feedback and reports to the Waymo engineers to ensure success of new software• Tested daily builds of new software• Communicated cross-functionally with Waymo engineers, developers and the Waymo Fleet Dispatch• Deep understanding of self-driving vehicle sensors, capabilities, and troubleshooting• Prioritized safety while thriving in a fast-paced environment• Performed specialized high-intensity testing on prototype vehicles at closed-course, off-site locations, including (but not limited to) Moffett Federal Airfield, Castle Air Force Base, and Naval Air Station Alameda.

Onsite With Waymo - Kirkland, Wa

• Operate self-driving vehicle in inclement weather conditions (i.e., rain and snow)• Perform specialized tests of new software designed to better the handling of self-driving car in inclement weather • Troubleshoot software and hardware problems, draft daily debriefs, write specialized in-field comments geotagged to location-based issues• Part of an exclusive four-person remote operations team

Milpitas, Ca

On a daily basis, I greet, welcome, and support visitors and clients. I answer and direct phone calls. I enter new and updated customer information into our laundry tracking software. I create and manage invoices for our Customer Service Representatives. I also create work orders for the stockroom based on information from our Customer Service Representatives. I am in charge of the back end of our Accounts Receivable department. I process checks and automatic credit card payments, update company databases with information regarding each client’s accounts receivable status, manage multiple spreadsheets in regards to tracking payments, and ensure that payments are applied toward the correct invoices. As part of this task, I handle very sensitive and confidential customer information (i.e., clients’ credit card numbers, social security numbers, etc.). Delinquent accounts are a priority, and require investigation into delayed payments, issuing credits as warranted, and working with the customer's needs to help get them back on track.Between June 2015 and December 2015, I improved the district’s AR score by more than 50%. When I initially took over the position, more than 1 in 4 accounts were delinquent (+25%). 2016's first-half average was 6%.Trained in the duties of the Office Manager to assist should they be out; these duties include (but are not limited to) payroll, new hire onboarding, training, incident reporting, etc.

Greater Atlanta Area

Merchandise Execution Team: ensured weekly that every bay in the store was set to planogram. MET also completed vendor-initiated projects (i.e., buybacks of old/outdated product, preparing new signing, repackaging damaged product, etc.) on a bi-weekly basis. Captain of the Millworks area (doors, windows, and mouldings). Same duties as above. Kept track of vendor contact information in case a display was damaged or lost.

Orlando, Florida Area

Rotated between three Disney-managed retail stores in the Downtown Disney area, as well as two outdoor sales locations associated with the aforementioned stores. Wore a different costume at each work location, in accordance with The Disney Look. Organized events for coworkers, such as backstage tours of roller coasters. Created Disney Magic for guests.As part of the Disney College Program, took a weekly class about The Walt Disney Company's history, business practices, and standards of excellence. Also attended networking events to meet and learn from company executives.

Santa Clara, Ca

I portrayed the Bird Lady at Haunt at California's Great America. I was an atmosphere character that roamed the park and wasn't limited to a maze. I got to interact with nearly every guest, whether they there to go in a maze or not! It was a great experience in building a whole character from the ground up and shaping it as I grew more comfortable in my role. And of course, I scared people. Lots of them.

San Francisco Bay Area

Sales Floor Team Member: perform standard sales employee tasks (e.g., cashiering, assisting guests in locating products and stocking the floor).Fitting Room Attendant: answered incoming calls from guests and/or internal contacts. Redirected to appropriate department, delegated task to floor employee, or researched answer to query. Assisted guests with locating merchandise. Rewrapped and/or marked down damaged product.Instocks Team Member: responsible for creating daily batches regarding out-of-stock merchandise and researching/creating an order for each department on a weekly basis. Responsible for knowing quantities of missing product, updating quantities and corresponding dollar amounts, and being able to troubleshoot areas with missing products (knowing if they are on order and when they are expected to arrive).Team Trainer for sales floor, backroom, and instocks.

Fremont, Ca

I worked seasonally at the Pirates of Emerson haunted attraction. I mainly portrayed a pirate in a maze and scared people, but I also trained new scarers and came up with new ideas for scaring locations and techniques.

Milpitas, Ca

Principal’s assistant for summer school: in charge of collecting and keeping daily attendance records using Microsoft Excel and handling confidential student information and grades. Also preformed standard receptionist duties (phone, fax, email).

Milpitas, Ca

After-school tutor: assisted elementary school students with homework in all subjects.

English - Creative Writing

Completed 60 semester units.

Education record

Activities and Societies: TRI-M Music Honor Society (Modern Music Masters), Marching Band, Concert Band

Education record