Client Success Specialist
Customer account management for two field offices, 100+ mid-size clients, totaling ~$8M in revenue. Worked directly with client HR teams to effectively run their appreciation and recognition programs for years of service. Extensive use of Saleforce, Microsoft Dynamics CRM, excel, billing dashboard Tableau, reporting data sets. Managed day-to-day program management for client as well as strategic planning with sale offices for retention and expansion.