Elizabeth Roberts Email & Phone Number

Stockton, California Area

Project Management: Oversee multiple projects that serve 2,300+ students including year long event calendar, event planning, contracts with vendors, budget control, and stakeholder communicationPerformance Management: Manage a team of 50+ students by identifying norms and values, creating smart goals, providing clear expectations, and evaluating performance through bi-yearly performance reviewsSocial Media: Create content and manage all social media channels. Design and update websites.Program Management: Oversee curriculum implementation including developing curriculum, data analysis, facilitating, consulting with stakeholders, and vetting and procuring external resources within budget. Instructional Design Management: Leader of a team responsible for creating rigorous and unique learning experiences for 2,000+ learners using synchronous and asynchronous modalities utilizing ADDIE principlesFacilitation: Lead professional development trainings for 100+ learners in face-to-face and asynchronous modalitiesLeadership Development: Create professional development opportunities including onboarding of new leadership students and new staff members

Stockton, California, United States

-Lead largest English Learner(EL) Population Program in the district-Increased EL English Proficiency by 25% from 2017 to 2019-Implemented new rigorous curriculum to serve ~450 students -Provided training to teachers to provide quality, culturally relevant, and differentiated instruction to students

Stockton, California, United States

Stockton, California, United States

Remote

-Create training for special projects-Maintain a high customer satisfaction rate above company goal-Handle high level customers (B2C and B2B) with priority and utmost care and professionalism -Manage social media customer service requests for Instagram and Facebook-Build trusted relationships with customers and provide product and timeline knowledge and mitigated expectations-Welcome/onboard and provide support and feedback for new hires-Manage and hold development events for current and new customer service agents-Provide all customers with the highest support and speedy resolutions-Work on Quality Assurance Team that helped ensure agents met and exceeded company goals -Help oversee Customer Service on all social media platforms to provide quality customer support

Stockton, California Area

Managed restaurant team and hiring process for new team members. Created systems to improve customer satisfaction and large order processing.

Stockton, California Area

Handled confidential paperwork and information. Implemented new office organization system. Handled contracts, networking with local area colleges, and board agenda preparation.

Stockton, California Area

Assisted in creating social media sites to advertise sales, new inventory, and textbook availability. Processed office and special program vouchers for textbooks and supplies. Processed internet orders on a daily basis. Assisted in reorganizing and creating displays for new inventory in store.

Bachelor Of Arts (B.A.), English

Master Of Education - Med, Curriculum And Instruction