Elizabeth Fullerton Email & Phone Number

Remote

- Customer Engagement. Engage in day-to-day communications with customers to ensure we are maximizing their onboarding experience with the Flowhub platform. - Product Education. Understand customer use cases, identify/document best practice workflows, and provide tailored training to end-users. - Manage Implementation Project. Coordination and.

Remote

- Data Standardization - Organized, massaged and standardized customer & inventory data from previous point-of-sale software to fit Flowhub standard format- Continually Optimize the Deployment Process - Updated the Deployment process as new versions of the software are released or company initiatives change. I did this by creating an Implementation Team.

Remote

• Constant Contact
• Provide top-notch service and product information for small businesses around the world
• Deescalate problems & gain customers trust while on the phone with them
• Offer creative solutions for small business when problems or limitations arise
• Celebrate and actively communicate with my team throughout the day via google chat

Remote

• Ecomdash
• Facilitated 1-hour scheduled onboarding appointments with new customers
• Called out to customers to schedule onboarding appointment
• If needed, created support tickets for our support team to follow up on
• Helped businesses develop a roadmap for using Ecomdash

Fort Collins, Colorado

Hilton Garden Inn Fort Collins

Fort Collins, Colorado

• Hampton Inn Fort Collins
• Processes all payroll for 20 person staff
• The on-site HR coordinator by completing the interviewing, hiring, orientation, training and terminating for all departments
• Increased overall satisfaction by 6.1 points in overall satisfaction and increased overall arrival satisfaction by 8.6 points from 2017 to 2018
• Successfully launched two new computer/application systems that the staff uses on a daily basis: kipsu and crew
• Schedule and stay under or on budget in labor costs and supply ordering by using excel workbook

Bothell, Washington

• Sales Account Executive at the Hilton Garden Inn Seattle/Bothell
• Negotiates guest room rates, meeting room rental, and/or hotel services
• Produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders
• Identifies additional sales opportunities to enhance revenue in partnership with other departments
• Prospects and qualifies new business
• Produces monthly sales-related reports and sales forecasts for assigned area of responsibility

Bothell, Washington

• Sales and Catering Coordinator at the Hilton Garden Inn Seattle/Bothell
• Organize office and implement new organization strategies
• Detail BEOs Finalize events and groups
• Prepare rooms for meetings and large events
• Input guests reservations and house accounts into OnQ and OnQ R&I
• Create relationships with guests and clients

Bellevue, WA

• Sales and Catering Coordinator at the Fairfield Inn and Suites Bellevue, WA
• Track corporate, groups, and meetings in SalesPro
• Sell the hotel to potential clients
• Research SMERF and corporate business
• Create detailed group resumes and BEOs
• Understand and use FOSSE and MARSHA regularly

Bellevue, WA

• Front Desk Associate at the Fairfield Inn and Suites Bellevue, WA
• Check guests in and out
• Knowledge of attractions/restaurants in the area
• Make deliveries to guests based on their needs
• Organize and prepare for arrivals or departures
• Understand FOSSE and basic functions

Fort Collins, Colorado

• C.B. & Potts Collindale Golf Course
• Know and understand the menu and drinks
• Train fellow employees
• Prepare, work, and clean banquets
• Work individually and as a team in a fast pace environment
• Up-sell menu items and specials

Loveland, Colorado

• Work with a large team efficiently and effectively
• Serve food and beverages to guest
• Clean up after banquets
• Prepare rooms for meetings and large events
• Work special events with unique instructions
• Understand written directions and details and execute these details/directions into every event

Orlando, Florida

• Quick Service Food and Beverage Cast Member at the Studio Catering Co. in Disney's Hollywood Studios
• Communicate effectively despite many language barriers
• Deliver top notch customer service
• Experience with many forms of currency
• Make food practicing safety and sanitation
• Work a variety of roles throughout the day