Elizabeth Fullerton Email & Phone Number

Remote

- Customer Engagement. Engage in day-to-day communications with customers to ensure we are maximizing their onboarding experience with the Flowhub platform. - Product Education. Understand customer use cases, identify/document best practice workflows, and provide tailored training to end-users. - Manage Implementation Project. Coordination and implementation of all requirements and solution rollouts of the Flowhub platform. - Manage Implementation Queue. Coordinate and drive customer progression through training stages. - Continually Optimize the Implementation Process. Update the Implementation process as new versions of the software are released or company initiatives change. Continually review internal processes to optimize efficiency for both Flowhub and our customers. - Data Standardization. Organize and upload data from customers’ previous point-of-sale software to fit Flowhub standard format.- Account Auditing. Auditing accounts during the Implementation phases and proactively reaching out to dispensary partners with updates in their Implementation process.- Provide Development Feedback. Relay information discovered by yourself or feedback submitted by customers about our software or associated workflows to the appropriate product teams.

Remote

- Data Standardization - Organized, massaged and standardized customer & inventory data from previous point-of-sale software to fit Flowhub standard format- Continually Optimize the Deployment Process - Updated the Deployment process as new versions of the software are released or company initiatives change. I did this by creating an Implementation Team Playbook that walks through processes step by step. - Product Support - Provided support for customers between stages to ensure all tasks are complete.- Account Auditing - Audited accounts during the deployment phases and proactively reached out to dispensary partners with updates during the implementation process.- Schedule Optimization - Helped schedule meetings with customers to keep them on track and maintain the launch timeline.- Provide Development Feedback - Relayed information discovered by yourself or feedback submitted by customers about our software or associated workflows to the appropriate product teams.

Remote

Constant Contact• Provide top-notch service and product information for small businesses around the world• Deescalate problems & gain customers trust while on the phone with them• Offer creative solutions for small business when problems or limitations arise• Celebrate and actively communicate with my team throughout the day via google chat

Remote

Ecomdash• Facilitated 1-hour scheduled onboarding appointments with new customers• Called out to customers to schedule onboarding appointment• If needed, created support tickets for our support team to follow up on• Helped businesses develop a roadmap for using Ecomdash

Fort Collins, Colorado

Hilton Garden Inn Fort Collins

Fort Collins, Colorado

Hampton Inn Fort Collins• Processes all payroll for 20 person staff• The on-site HR coordinator by completing the interviewing, hiring, orientation, training and terminating for all departments • Increased overall satisfaction by 6.1 points in overall satisfaction and increased overall arrival satisfaction by 8.6 points from 2017 to 2018• Successfully launched two new computer/application systems that the staff uses on a daily basis: kipsu and crew• Schedule and stay under or on budget in labor costs and supply ordering by using excel workbook• Develop and promote multiple team members to move onto their next role

Bothell, Washington

Sales Account Executive at the Hilton Garden Inn Seattle/Bothell• Negotiates guest room rates, meeting room rental, and/or hotel services• Produces and/or reviews all sales contracts, rate agreements, and/or banquet/catering event orders• Identifies additional sales opportunities to enhance revenue in partnership with other departments• Prospects and qualifies new business• Produces monthly sales-related reports and sales forecasts for assigned area of responsibility

Bothell, Washington

Sales and Catering Coordinator at the Hilton Garden Inn Seattle/Bothell• Organize office and implement new organization strategies • Detail BEOs Finalize events and groups • Prepare rooms for meetings and large events • Input guests reservations and house accounts into OnQ and OnQ R&I • Create relationships with guests and clients • Ensure all documents are prepared to pass onto the Food and Beverage team

Bellevue, Wa

Sales and Catering Coordinator at the Fairfield Inn and Suites Bellevue, WA• Track corporate, groups, and meetings in SalesPro• Sell the hotel to potential clients• Research SMERF and corporate business• Create detailed group resumes and BEOs• Understand and use FOSSE and MARSHA regularly• Extensive knowledge of hotel operations• Develop sales contacts and deliver outstanding experience• Effectively cope with ambiguity

Bellevue, Wa

Front Desk Associate at the Fairfield Inn and Suites Bellevue, WA• Check guests in and out• Knowledge of attractions/restaurants in the area• Make deliveries to guests based on their needs• Organize and prepare for arrivals or departures• Understand FOSSE and basic functions• Communicate with different departments

Fort Collins, Colorado

C.B. & Potts Collindale Golf Course• Know and understand the menu and drinks• Train fellow employees• Prepare, work, and clean banquets• Work individually and as a team in a fast pace environment• Up-sell menu items and specials• Create relationships with guests and recognize regulars

Loveland, Colorado

• Work with a large team efficiently and effectively• Serve food and beverages to guest• Clean up after banquets• Prepare rooms for meetings and large events• Work special events with unique instructions• Understand written directions and details and execute these details/directions into every event• Understand and perform BEO tasks

Orlando, Florida

Quick Service Food and Beverage Cast Member at the Studio Catering Co. in Disney's Hollywood Studios• Communicate effectively despite many language barriers• Deliver top notch customer service• Experience with many forms of currency• Make food practicing safety and sanitation• Work a variety of roles throughout the day• Open and close restaurant