Elizabeth Reyes Email & Phone Number

Houston, Texas, United States

• Mentor for new hires, providing real-time support and coaching• Provide training, on-going coaching, guidance, feedback, and motivation to staff while adhering to departmental SOP’s• Created a training walkthrough video to be shared on the intranet for continued training within the department• Answer calls, emails, chat from external/internal customers to assist with maintaining water purification services and account needs

- Answer calls from leads looking for vacations, educate them on trips tour operators offer- Sell vacations, flights, and hotel accommodations- Create quotes for online leads for vacations and flights all over the world- Continue to service clients through to the return from their trip

Houston, Texas, United States

- Dispatch officers to calls for service using the CAD system and radio- Monitor officers via GPS- Call citizens to confirm location and incident information- Dispatch trainer for 5 months in 2013, and February 2015 thru October 2017- Participate in continuous training to maintain certification

Sugar Land, Texas, United States

- Dispatch and check in flights- Assist walk-ins with flight training and plane rental- Answer phones and schedule appointments- Call main terminal for fuel delivery

Tulsa, Oklahoma, United States

- Answer customer calls in call center environment- Use of script to troubleshoot problems with equipment- Customer retention- Up-sell programming

General Studies

High School Diploma