Elizabeth Mathis Email & Phone Number

United States

Responsible for the overall architecture of HIA's Business Intelligence products including Daily Operations, Labor, and STR reporting - Create datasets, formulas, and calculations that drive customer dashboards - Design and publish customer dashboards - Gathering data requirements for new reports and KPI metrics - Provide Development team with requirements for back end structure of BI processes

Alpharetta, Georgia

*Support banking institutions for document imaging, document retention and archiving, workflow processes, and document importing.*Create document types for E-Forms, scan queues and scheduling, document retention, document importing, and workflow processes based on institution specifications

Lawrenceville, Georgia

*CSM for Time Management software. *Managed team using Agile methodology for software that tracks attendance, labor reporting, and cost monitoring. *Facilitated Scrum ceremonies and reporting KPIs. *Ensured the team met stakeholders expectations regarding customer needs and requests

*CSM for M3 Data Warehouse Project*Responsible for guiding Scrum team to meet business requirements for Data Warehouse project via User Stories and process documentation*Facilitated Scrum ceremonies*Defined processes used in transferring data to new Data Warehouse project

*Member of Incident Response Team responsible for troubleshooting high level issues involving all products of the company. *Analyzed and resolved issues via SQL queries, analyzing data discrepancies and comparisons using monitoring tools, logs, event viewers *Researched process issues and made recommendations on improvements and/or resolutions *Provided troubleshooting results for issues to Quality Assurance team in order to correct process issues.*Collaborated with Business Analysts and Developers to find resolutions to known issues or new enhancements that improved M3 products and services*Mentored junior level team members on analysis methods, resolutions, and recommendations

Gainesville, Georgia

*This position was a title change from previous Configuration Analyst with additional duties added *Scheduled and monitored data import/export processing tasks to meet deadlines.*Ensured that data import/export processing tasks were executed in a timely manner.*Ensured data processing operations were properly documented for future references.*Worked with vendors to determine system development specifications with new data import/export formats* Identified information system problems and recommended appropriate solutions.*Trained departments on data processing techniques and practices.*Built strong and positive relationships with vendors and customers.*Planned, organized and directed data processing activities*Consulted with staff and senior management to assess organizational needs, and then conducted studies to determine the best course of action to achieve them. *Monitored data processing department’s efficiency and effectiveness

*Managed daily importing of customers third party vendor data via email, sFTP, and web services*Managed data import/export processing to ensure successful delivery to the customer product interface. *Managed and modified global and unique formula configurations for accurate reporting to the customer.*Provided senior level support to M3 Concierge team via monitored internal service request site*Worked with database administrators to create internal tools for internal to monitoring status of customer data postings on product site*Created process to assist Concierges with mapping PMS codes in customer accounting software for automated population*Liaison between Business Analyst and Development Dept to provide accurate technical specs for enhancements to customer products.

*Provided personal concierge service for customer reporting website. *Reviewed Property Management System (PMS) files and created formula configurations to post reporting data to customer websites*Provided "How To' webinar training for new customers*Balanced reporting numbers to ensure accuracy*Formed customer relationships and trust through follow up

*Provided Help Desk support for customers Time and Attendance software*Assisted in configuring time clocks for new installation at the property level *Trained customers via webinar on Time and Attendance software functions*Configured specific Labor Standards per customer request to provide labor data on custom reporting site

*Regional Inside Sales Manager for new and used auto values on Internet, Handheld, CD, and PC products*Cold calling and followed sales leads to meet monthly quotas*Attended dealer auctions and automotive conferences to create new leads

*Responsible for network administration on Windows Servers and clients providing updates, installs, maintenance, and troubleshooting*Monitor daily data backups and handle off site storage delivery*Build weekly/monthly software products via Microsoft Access, Visual Basic Scripts, and SQL DTS 2000 packages*Ensure weekly/monthly CD products were created, packaged, and shipped on schedule*Responsible for preliminary Quality Assurance tests on weekly/monthly software builds *Provide Senior level customer support for Internet, Handheld, and CD products.

Flowery Branch, Georgia

* Operated both automated and manual rolling bearing producing machinery in a manufacturing environment* Monitored and maintained bearing producing machinery from beginning to end of finished product* Performed quality control of all parts from source material to end product using visualization and measurement reading tools keeping scrap waste to a minimum * Performed machine maintenance and troubleshooting to keep work flow going on production line* Setup production machines for new product change overs with size and type specifications including reprogramming PLC panel and exchange die cast parts* Packaged final product and recorded data to prepare product for final shipping

Greenwood, South Carolina

* Performed maintenance on manufacturing production machinery* Performed on going preventative maintenance as scheduled* Performed maintenance using safety procedures based on OSHA regulations* Repaired and/or replaced machine parts as scheduled or as needed* Analyzed and performed troubleshooting on various machines or mainframes depending on need* Previously worked as an operator in several departments involving setting up machines for work cycle, doff polymer fiber bobbins, and inspection and packing product