Elizabeth Rojas Email & Phone Number

United States

United States

Addison, Texas

Dallas/Fort Worth Area

Richardson, Texas

• Build strong customer relationships through delivering excellent Customer Service by taking ownership of the customer experience, adapting service approach to meet customer’s unique needs, and strengthening customer commitment by delivering positive outcomes • Actively listen to customers’ needs to provide appropriate and timely resolution by: assessing customer issues through asking probing questions, listening for cues to tailor the interaction and better serve the customer • Build customer confidence through creative problem solving by recommending appropriate solutions for the situation, applying available resources to satisfy customer needs, negotiating win-win resolutions on the first contact • Deliver consistent customer experience through attention to detail by applying policies and procedures accurately and appropriately, performing job duties with high degree of accuracy, consistently following compliance guidelines, documenting customer interactions for efficient resolution •

Dallas/Fort Worth Area

Establish and maintain excellent customer service with every existing and potential customer. Overseeing operation of the center, ensuring maximized sales and profitability, center security and safety, inventory control, meeting monthly and yearly Contribution To Plan (CTP) goals, and expense control.• Cash checks using established risk analysis (as defined in current training manuals and/or policies and procedures materials) avoiding return items as much as possible • Follow appropriate cash handling and inventory procedures • Learn to review, interpret and act upon reports including but not limited to: Combined Income Statements within five months of employment • Provide and market company services, including but not limited to: check cashing, loans, utility and other bill payment transactions, money order sales, wire transfer services, postage stamp sales, and distribution of other financial services • Maintain, count, receive, balance and safeguard cash and other negotiable items according to established policies and procedures to ensure validation of center assets • Perform opening and closing procedures, including but not limited to: preparing bank deposits or re-deposits, investigating and resolving report discrepancies, and verifying money in the cash drawer and safe • Follow security and safety policies and procedures in order to maintain a safe working environment; protects company assets

Dallas/Fort Worth Area

• Responsible for the day-to-day management of the store and ensuring store associates are delivering excellent customer service. Coach, train and develop team to deliver an outstanding shopping experience in a highly professional manner • Manage the overall execution of all operations in partnership with the management team• Assist in the recruitment and hiring of qualified applicants to meet the needs of the store • Assist in overseeing all facilities maintenance and housekeeping standards• Assist in overseeing compliance of associates with established company policies and standards • Assist in overseeing at adequate security exists within the store and that physical facilities comply with safety codes and ordinances • Safeguard company assets by properly securing the facility and all areas containing sensitive or highly confidential information Any other tasks as assigned.

Bachelor’S Degree, Finance; Concentration In Risk Management And Insurance

Activities and Societies: GIS

Associate’S Degree, Business