📢Facilitate communication across languages and cultures. Skilled in accurately messages in various settings such as Health care, Financial, Benefits center, Education and Utility. Committed to fostering understanding to ensure effective communication for all parties involved.

💳Offer a quality service to our internal and external clients by providing a fast, accurate and professional solution by telephone, online and written inquiries through the efficient use of the Customer Experience Model. Expert and responsible for providing a complete service of multiple Personal Banking products to our clients in the English Caribbean Region, to all our branches and as well to promote the use of our Alternate Channels to all clients. Main responsibilities:-First… Show more 💳Offer a quality service to our internal and external clients by providing a fast, accurate and professional solution by telephone, online and written inquiries through the efficient use of the Customer Experience Model. Expert and responsible for providing a complete service of multiple Personal Banking products to our clients in the English Caribbean Region, to all our branches and as well to promote the use of our Alternate Channels to all clients. Main responsibilities:-First Call Resolution (FCR), -Strengthen the relationship with our clients by identifying and discussing their needs, and recommend solutions,-Make quality rehearsals to appropriate officers/departments.-Provide solutions according to customer needs.Main achievements:As a top performer, I contributed to the training process for a new wave team also I contributed in the processing data department, showcasing my performance capabilities. This involvement was part of my part-time responsibilities within the department. Show less

Administrative Secretary