Elizabeth Schell, Pmp, Csm, Aws Cp, Cbcp Email & Phone Number

Bloomington, Illinois, Us

Working with vendors to procure Contextual Data to be used for new innovative product developments. Solving data access challenges for internal teams while streamlining the acquisition of external data, increasing the speed to market for product teams.

Bloomington, Illinois, Us

Provide analytics and insights to Executives for business areas supporting informed data-driven decision making for high priority initiatives involving IT system resiliency, customer service improvement, organizational realignment, and process reengineering. Extract, interpret and analyze large data sets to identify key metrics and present to executive leadership. Improving customer experience and lowering operational costs through analytics and insights to business areas.

Bloomington, Illinois, Us

Customer-focused Product Management in IT Business Continuity enabling small, persistent, multi-skilled team to deliver work and reduce adherence violations from a high of 75% to a low of 1% for business critical assets. Accountable for delivering features to improve the documentation and quality of 1400+ Technical Recovery Plans (TRP) reducing missing TRP documentation from a high of 8% to a low of 0-1%. Increased critical business process checkout during Technical Recovery Exercises exceeding goal by 230%. Inspire an innovation culture by helping team to think through self-service and automation options to meet business needs and find creative ways to provide more value. Define and communicate product vision, direction, strategy, roadmap, and clarity on priorities. Define success for the product using measurable outcomes focused on data, metrics, goals and Key Performance Indicator growth. Talent Development and successful execution of performance management process to set expectations, provide timely feedback, support individual development, evaluate outcomes, address problem areas, and reward performance.

Bloomington, Illinois, Us

Coached a software development team on a $1 million software development project building RESTful APIs using automated pipelines and continuous delivery practices. Led this team to deliver functionality that improved the customer digital experience, reduced claim cycle times, reduced operating costs and increased customer self-service. Implemented ongoing clean-up strategies that resulted in reduced infrastructure costs (annual savings of $30,000 for every 64 Virtual Machines deprovisioned) and increased availability. Coached a team of GRC Analysts responsible for Payment Card Industry (PCI) compliance and producing an Annual Report on Compliance (RoC) for State Farm with the main objective of ensuring safe credit card transactions. Payment card transactions processed exceed 112+ million totalling in excess of $23.5 billion annually. PCI team supported more than 19,000 Agents and over 40,000+ IT Assets and conducted regular audits and assessments to evaluate PCI risk and compliance. Coached two teams responsible for executing approx. 160 control tests annually to determine if internal controls are sufficient to detect or prevent risks with the overall objective of ensuring the integrity of IT Systems and to meet GLBA and HIPAA regulatory requirements.Coached a team responsible for conducting 30 Process Risk Assessments covering 221 controls annually following the guidelines from the COBIT5 framework.In all of the above assignments, I coached both leadership & teams on agile best practices and leveraging the Agile framework to meet goals and commitments.

Bloomington, Illinois, Us

Led cross-functional teams through Disaster Recovery Exercises (Budget: $500,000 each; 300 participants), Business Continuity Tabletops, and very complex multi-platform recoveries. $4+ million annual budget to validate and demonstrate recoverability by data center location. Led teams to meet Recovery Time Objectives for the first time in company history. Identified a critical risk and gap and subsequently led an effort to develop a Core Infrastructure Recovery Plan which identified and documented a comprehensive list of infrastructure pieces and tools that are required to support the restoration of the environment needed for the recovery process. Without the core infrastructure in place, a recovery cannot take place. Developed Disaster Recovery plans, coordinated, and conducted testing and exercising, including plan walk-throughs, table top exercises, technical tests and functional drills to recover business critical applications and During exercises, the automation of the HP Service Manager Ticket creation to manage problems and issues reduced task duration from 24 hours to less than 10 minutes.Continued to expand the scope and complexity for each exercise with a strong focus on Information Security and Cyber breach.$1+ million Information Security project to build a unified, scalable log management and analytic solution to enable business intelligence (enable users to search, explore, navigate, analyze and visualize production log data and identify system vulnerabilities).

Bloomington, Illinois, Us

Managed a project to automate the testing of browser compatibility for customer facing applications to ensure a remarkable user experience (UX) every time. Managed a team of onsite and offshore resources in India to conduct Data Analytics to identify enhancement opportunities to improve the user experience (UX). Production Change, Problem, Incident & Release Management executed using HP Service Manager and the ITIL framework.$8+ million software development project to integrate Vehicle Salvage Handling functionality into the Claim Management System resulting in improved consistency, accuracy, and effectiveness of the vehicle salvage management process. Enabled operational and analytical reporting of salvage information.Managed a complex data conversion effort for converting the data in the legacy salvage system into the new Claim Management system and then sunset the legacy system.Received a Special Achievement Award for making an exceptional contribution to State Farm.

Bloomington, Illinois, Us

$38+ million software development project which built and integrated Auto & Fire Claims Management functionality into the Enterprise Claim Management System resulting in efficiency gains through automation, improved data accuracy, and expansion of privacy, confidentiality and security of claims. Managed a complex data conversion effort for converting the legacy Claims system into the new Enterprise Claim Management system. On a $2.5 million legislative effort, I worked to enhance the Property & Casualty claim functionality to handle ICD 10 codes to be compliant with the Medicare mandate without any interruption to normal business processes. Implemented an effort to make legislative reporting of Work Comp data to monitoring agencies more efficient leading to a reduction in fines to the company. Consolidated 7000+ inefficient requirements into 700 efficient requirements resulting in extensive time and cost savings. Led a team of Software Engineers and designed, modified, developed, and tested software programming applications using Java and COBOL. Applied design patterns and agile software development principles to ensure software quality and on time delivery.Received a Special Achievement Award for making an exceptional contribution to State Farm.

Gaborone, Bw

Responsible for the daily management and balancing of 14 branch suspense accounts. Performed research and reversed transactions that failed. I worked to address the root cause of the failures resulting in decreased number of failing transactions. Responsible for customer service, addressing complaints, problem solving, data accuracy and maintaining customer profiles and accounts.

Gaborone, Bw

Direct interaction with customers managing their enquiries regarding Checking and Savings accounts, Home Loans and Foreign Exchange. Responsible for customer service and cross-selling various products that the bank was offering to customers. Responsible for administrative tasks like re-ordering of customer check books, back office filing, data entry, data retrieval and data maintenance.

Bachelor Of Science, Business Information Systems

Mba - Master'S Degree, Business Administration And Management, General