Elizabeth Spilman Email & Phone Number

Prospect, Ky, Us

Leading a cross-functional team of ~200 members across product, technology, and operations during critical post-digital transformation phase, focusing on aligning foundational delivery with strategic business outcomes Directed a shift to comprehensive delivery and execution methodologies, assessing market needs, defining product strategy, and optimizing processes to drive efficiency and achieve long-term profitability. Spearheaded the establishment of Product Development Life Cycle (PDLC) and Software Development Life Cycle (SDLC) frameworks. Implemented key operational KPIs to eliminate bottlenecks, enhance automation, and improve delivery execution. Leading team through the initial SOC 2 Type II certification, embedding Information Security and Governance, Risk & Compliance (GRC) protocols into the overall technology ecosystem to ensure security and regulatory adherence Building a dedicated technical operations function, ensuring platform stability, scalability, and supportability, allowing product management and engineering teams to focus on innovation and delivery.

St Louis, Missouri, Us

Technology management leader with cross-industry and cross-functional experience working in all phases and roles of the product development lifecycle. Strong experience forming and leading agile teams with a proven track record of delivering customer centric solutions, cost savings, and revenue growth fueled by innovation and process improvement.

Atlanta, Ga, Us

Partnering with Product Management, Engineering, UX, and operations to integrate platforms and deliver business goals for next growth phase. We’re Just Getting Started

Louisville, Kentucky, Us

• Overview: Manages $MM ARR business segment strategy with 20M ARR growth goal, roadmap creation, and initiative delivery.• Leadership: Directs a team of 12 direct and indirect reports and interns; recruits, professionally develop, and identifies strengths for team building, optimization, and galvanized collaboration. • Strategy: Innovates, strategizes, and implements new business development within the Victim Services segment.• Processes: Establishes and implements business development processes starting with ideation management, market assessment, execution/implementation, go-to-market strategy, and transition to operations.• Optimization: Improves efficiencies and throughput of organization using Kanban product development process and establishes portfolio management to partner with product management teams.• Turnaround Project: Lead major platform rewrite and migration of primary product line.→ Course-corrected a project that was out of scope, time, and budget by driving the strategy to bring back on track and within the product vision.→ Lead team of product managers, user experience design resources, project managers, business analysts, and communication specialists to capture and deliver specific product line requirements and priorities.→ Collaborate with cross-functional leadership groups in engineering, client relationship/sales, marketing, and operations for effective delivery of SAAS platform.→ Partner with state agencies for program requirements and coordination of contract, funding, and administration of individual needs.• New Growth Portfolio: Responsible for emerging Health Care screening and risk mitigation and compliance solutions→ Evaluate customers, market segments, competitors for comprehensive understanding of existing and growth areas→ Conduct product solution review and gap analysis; establish KPIs and overall business visibility from GTM through Operations.

Calabasas, Ca, Us

• Overview: Directly worked with CEO to coordinate and oversee key corporate initiatives spanning breadth of organization.• Processes: Established and implemented company-wide project management processes to improve transparency of execution, delivery of top priorities, and resource management of rapidly growing technology teams. • M&A: Led divestitures of 5 internal company brands, from due diligence to separation planning across all brands such as Canvas-On-Demand, Invitation Box, Imagekind, and EZ Prints.• M&A: Managed strategic realignments that allowed CafePress to improve contribution margins and profitability within months of separations.• Product Expansion: Added new merchandise, launched with fewer resources in ½ the production time, ↑ revenue by $MM.• Product Development: Created and managed R&D product development group focused on revenue growth and new revenue streams.• Projects: Oversaw major projects including:→ Company-wide rollout of Microsoft 365 suite, PCI audit, and process implementation.→ Full rebuild of proprietary tool used by legal/license teams in support of a $M licensor-MLB.→ Third-party vendor integration for shipping efficiencies and on-site customer management.• Operations Optimization: Road mapped creation and management for production engineering professionals responsible for design and development of all applications and services. → Established processes to support 90% reduction in workforce without disruption of business operations.→ Designed, articulated, and managed product requirements and road mapped for partner integration layer. → Improved overall visibility, scalability, and efficiencies within software implementation and day-to-day management to decrease costly downtimes and slowdowns; rollbacks decreased by 50%. → Generated product insight and execution plan for key partnership; represented 20% of overall revenue, including continued expansion of offering across diverse product lines.

Louisville, Kentucky, Us

• Led team as a project manager to successful launch of Humana.com redesign despite significant technical and timeline constraints.• Coordinated work between enterprise IT, on-shore and off-shore developers, business liaisons, leadership, and support team members.• Developed processes, KPI’s, and quality assurance programs to ensure operational efficiency with growing digital demands and strategy.

Louisville, Kentucky, Us

• Established and maintained standards for best-practice testing focused on user experience design goals.• Strategic planning to develop quality assurance standards to support evolving accessibility policies.

Atlanta, Ga, Us

• Provided international support on a proprietary financial application quickly learning front and back-end structure to allow for higher quality testing and front-line, daily user support.• Worked with business and IT teams effectively to achieve successful application support including testing 90% of all releases through each application environment as well as post-production testing.• Created and implemented manual testing parameters for application enhancements and fixes resulting in over 100 releases in a 12-month period improving business productivity and reducing application errors.• Utilized a step by step testing approach to record all outcomes providing specific details back to developers on defects found.

Alpharetta, Ga, Us

• Managed multi-million-dollar, global customer brokerage responsibilities daily while improving efficiency of processes and increasing file count by 50% over a two-year period.• Led Louisville’s first opportunity of a new product, Trade Direct, as the office liaison involving specialized training, cross-product business planning, and communication with corporate management.