Elizabeth Spohn Email & Phone Number

Minneapolis, Mn, Us

Chief of Staff to the CEO, responsible for steering strategic planning, effective decision-making, deploying communication strategies, and execution among the Executive Leadership Team and Board of Directors. Also, lead critical corporate and operational initiatives, providing strategic guidance and fostering cross-departmental collaboration.

Led the naviHealth/Optum Home Health business solution as part of the broader Home and Community care model. Responsible for the strategy, design, operations, management and scaling the solution as the multi million growth product for care transition. Specifically, led the clinical operations and provider relations teams of 450+ talented colleagues through a home health utilization management national state rollout in less than two years by growing the team 11x. Resulting in improved quality for 6M+ members and 8k+ providers while saving multi millions in cost savings for payers.

Chief Of Staff to the CEO for naviHealth at Optum. In partnership with the CEO and executive leadership team, ensure effective decision making, planning and execution, deploy communication strategies and manage cross functional strategic initiatives for naviHealth, the largest manager of post-acute spend of >$6.5B across 10M Medicare Advantage members.- Managed strategic planning and enterprise objectives management- Orchestrated a high performing ELT and CEO- Led the integration strategy and approach: Managed cross functional integration across three pillars of work with Optum and with four different companies identifying $80M+ in cost savings- Executed cross functional enterprise corporate deliverables - Drove strategic cross company high priority initiatives to execution. Including a technology task force that improved stability and system performance resulting in 33 point NPS gain and 80% less outages.

Led the overarching product management of Women's Health products in Population Health Solutions including fertility, maternity, OB home care and neonatal services worth $200M in revenue. Led talented teams in product management, operational oversight of 500 FTEs, client support for 318k clients, 36M members and partnered with 25k+ physicians.- Led the development of a transformation strategy and delivery plan. This included executing a digital transformation, building new vendor partnerships, adding additional products and new revenue streams.- Received an award for leading cross functional teams through innovation, product optimization and business transformation efforts- Executed strategies to deliver an exceptional digital consumer experience and improved member engagement- Vendor partnership and contract management to propel innovation and growth- Business management and operations supporting 300k+ clients- Delivered results: manage multi million P&Ls, 2.1+ROI, improved NPS, multi million cost savings, revenue and profit growth - Team & Leadership Development

Led the transformations of Prevention and Wellbeing healthcare products. Specifically, managed the biometrics screening and health discounts businesses worth $56M in revenue. Led talented teams in product development, operations, client support for 8500+ clients, 17M members and manage 30+ vendor partners. - Received an award for leading a cross functional team through operational transformations while partnering with leading vendor partners increasing profitability by 18 pp. - Completed the Executive Development Program (EDP) including designing and piloting a new process for submitting prior authorizations that will provide 25% improvement in provider NPS, faster care for the member by reducing patient wait times by 90% and 41% time savings in approval time for nurses. - Developed the business strategy, multi year road maps and improved digital consumer experience for 17M+ members- Effectively manage 30+ vendor partners to increase revenue, lower costs and manage risk. - Exceeded profitably goals by multi millions- Restructured and developed talented team and leaders

Eden Prairie, Mn

Led product strategy, implemented product enhancements, drove consumer experience efforts and had P&L accountability for prevention and well being initiatives delivering over $45M in revenue. Furthermore, led efforts to integrate a new onsite clinic acquisition worth $5M in revenue including co-developing the business model proposal, product development efforts and transition plans. Also, contributed to securing seven new clients worth more than $14M in revenue.

Managed a team that supported the omni-channel pricing process and software development portfolio for 800+ store and .com merchants.• Established and managed large software programs including the enterprise competitive pricing solution for $35M. Co-led this cross-functional team of 60+ people that developed the technology and process improvement strategy to deliver $195M in margin benefits over five years. • Effectively aligned company strategies and gained Vice President and Director levels buy in to improve business process with innovative technology solutions to increase sales and productivity.• Developed and managed deliverables for the innovative digital promotional program that leverages social media (Facebook) to drive guest loyalty. Defined the strategy for process transformation, change leadership and stakeholder approval.• Implemented change management strategies with effective communication plans, impact assessments and organizational changes resulting in $3.4M in payroll savings to ensure successful user adoption.

Managed a team that supported the technology portfolio and implementations of multiple SAP and non-SAP capabilities worth $17M.• Defined, trained and implemented a deployment and contingency process that enabled the transformation of reporting and planning process for $13B of annual expense spending. • Led and managed cross functional team efforts on technology portfolio planning of $80M, business resource management across multiple divisions, team member training and quality assurance process.

Managed a team that ensured alignment, prioritization and execution of strategic priorities while monitoring progress against short and long term goals.• Reinvented and managed the Finance technology investment portfolio process of $9M, including financials and resource management. • Contributed to high priority cross enterprise strategic initiatives including implementing a $13B loyalty program.• Co-Founded a Business Process Consultant Network to effectively develop talent of 100+ people by setting the vision, goals and managing events for the network.

Bachelor Of Applied Science (Basc), Marketing, Sociology

Activities and Societies: Treasurer of Golden Key National Honor Society for the University of Minnesota ChapterTreasurer, Golden Key.

Executive Development