Clinical informatics liaison between end users, governing committees and development teams applying best practice, evidence-based medicine, human factors and clinical decision support in the electronic health record (EHR) and other pharmacy information systems.• Presented EHR and order set resolutions and requests to directors and senior leadership, including the chief medication informatics officer (CMIO) and VP of nursing informatics, for approval to prioritize and allot resources required during transition from current EHR to another based on patient safety, quality, compliance and financial impact• Provided pharmacy clinical, operations and workflow expertise on eleven committees, including the Glycemic Control Committee which targeted to reduce hypo- and hyperglycemic events for better patient outcomes and decreased length of stay• Collaborated with clinicians to determine best practice and evidence-based medicine for specified indications and usage to align with core measures (i.e. decrease hospital stay by reducing catheter and line infections and DVT prophylaxis), CMS guidelines (i.e. antibiotic stewardship, prevent COPD readmissions), Joint Commission (i.e. addressing therapeutic duplications) and Texas State Board requirements (i.e. record of compounding components with lot numbers and expiration date)• Established and presented education, training and downtime procedure documents to end users and management to prevent errors, reduce waste/cost, utilize available tools, undergo the optimal/standardized workflow and obtain the knowledge necessary to execute daily pharmacy functions• Prepared and trained 75+ end users before implementations and provided support post four application implementations, including the EHR and nursing bed-side barcoding, to provide more efficient, safe and quality patient care by preventing potential errors with written orders and incorrect medication administration• Content Review Board (CRB) for Epic pharmacy training

ANALYTICS• Provided analytics using reports, data sheets, and pivots to management• Generated turnaround time to directors to increase productivity in the pharmacy by optimizing staff hours during highest order volume periods• Order set usage and drug utilization review to justify maintenance cost, formulary and safety to senior leadership• Applied formulary medications, automatic therapeutic interchanges (ATI) and policies in pharmacy applications and order sets to reduce cost and maximize contracted drugs• Strategized use and dispensing of medications during drug shortages to reduce waste and upkeep quality patient care

PRODUCT DESIGN AND ANALYSIS• Performed root-cause analysis for MIDAS events and provided optimal options for resolution to management after prioritizing resources required, downstream impact and return on investment• Performed order sets crosswalk and gap analysis between two EHR systems to consolidate to an enterprise set for best-practice and standardization• Reconciled billing rejects between the EHR and billing system to resolve charge codes to prevent tens of thousands of dollars in lost charges • Worked with product designer and project managers to design user interfaces in clinical applications• Engaged in testing, validating and implementing order sets to optimize efficiency during computerized physician order management (CPOM)• Identified downstream impact with other applications and users, and confirmed orders met safety requirements and standards before dispensing• Identified, troubleshoot and provided resolutions to issues associated with the EHR, workflow and pharmacy applications to prevent medication errors and avoid waste from compounding incorrect drugs• Proactively engaged team members to implement update in their region’s sites to prevent same issues from occurring• Clinical intervention note design and content to optimize clinical workflow and generate reports to quantify pharmacists’ value in patient care by reducing errors, appropriate drug dosing and indication, addressing drug interactions and reduce readmissions • Subject matter expert (SME) for Epic Adoption Sessions

Clinical Pharmacist at multiple locations (Frisco/Centennial/Plano/The Heart Hospital Plano).• Provided professional pharmacist dispensing and clinical skills for 100-150 bed hospitals and supervised pharmacy technicians• Ensured safe processing and verification of inpatient medication and parenteral admixture orders, including adult and neonatal TPNs• Optimized quality patient care and patient safety and reduced readmission by reviewing medication profiles for drug-drug interactions, therapeutic duplicates, renal adjustment and allergies; pharmacokinetic and anticoagulation monitoring; provider consults• Prepared and checked sterile products using aseptic technique to prevent compounding errors and reduce infection risks• Restocked and troubleshoot issues, such as failed drawers, with automatic dispensing machines to ensure medications are readily available for nursing to reduce turnaround time• Reconciled overridden medications with appropriate orders to ensure no allergy, no drug interactions and correct indication• Profile review to meet Surgical Care Improvement Project (SCIP) & VTE prophylaxis to reduce infections and blood clots• Dosed patients according to Sotalol and Tikosyn protocol to ensure correct dose and good patient outcomes• Patient counseling on medications, such as warfarin and Tikosyn, to educate patients on drug therapy, adverse reactions, etc. and prevent readmissions and inappropriate drug therapy• Chemotherapy regimen review, entry, verification and check to ensure high risk and hazardous medications are dosed, compounded and dispensed safely• Coordinated and created pharmacist staff schedule to meet marginal rate of substitution (MRS) and full time equivalent (FTE) hours

Provided professional pharmacist dispensing to ensure safe medication processing and verification while supervising technicians; provided patient counseling, OTC recommendations and customer service during checkout.• Ensured correct medications and appropriate therapy without any allergies or interactions• Maximized workflow with technicians by redirecting where needed throughout the shift• Resolved insurance issues to maximize patient’s plan and contacted providers to resolve and clarify prescriptions

Stocked daily order; filled inpatient and outpatient prescriptions; compounded IV medications, including TPNs; and completed requested tasks and projects from pharmacists and directors. Created emergency cart list for more efficient filling and exchanging of carts. Cleaned and organized pharmacy files, drawers, counters, etc. to better work environment and efficiency. Input and processed over 200 back charges. Organized and filed daily scripts to comply with regulations.