Elizabeth Leone Email and Phone Number

• Data analysis, tracking and review, including use of Hootsuite, Google Analytics and Facebook Insights• Track data for Pay-per-Click campaigns and evaluate Cost-per-Click• Research, plan and create content on Word Press for blog posts on The Hanover Theatre website• Exposure to Adobe Suite including InDesign, Photoshop, and Audition• Create study guides and educational brochures of upcoming productions for local schools• Prepare content and schedule delivery of weekly emails to various subscriber groups• Analyze sent email behaviors of consumers with Critical Impact• Prepare press releases for local newspapers• Assist in organizing mailings of annual report and magazines to target markets in Central Massachusetts• Proofread and edit documents inclusive of annual report, magazines, weekly emails, and newsletters• Build and maintain consumer and vendor relationships• Plan and attend networking events

• Effectively managed crises; tracked trends with a series of psychosocial plans and reports; created proactive safeguarding plans to prevent future incidents in collaboration with trans-disciplinary team• Served on numerous committees for new service models and delegated tasks to available resources to pilot these models for people enrolled in Alternatives, including but not limited to: Transitional Age Youth Continuum, Illness Management and Recovery Group• Initiated and facilitated internal investigations, extensive experience with reviewing reports, policy and procedures, and ensuring decisions are facts-based and uphold agency and state expectations.• Strategic problem solving with staff, people served, and/or family members on a regular basis. Advocate with those enrolled in services to increase confidence in abilities and lead to a more fulfilling life. Adaption to services and plans as needed are implemented. • Supervised 8 residential programs, supervised 70+ staff members and oversaw services for 167 people peopled• Created fiscal year business plans; analyzed and tracked during the year; completed comprehensive reports for executives• Reviewed monthly component budgets for components eight programs, Strategized ways to cut back and spend more efficiently• Established and maintained relationships with funders and other stakeholders such as: Department of Mental Health, Social Security Office, Mass Health, Visiting Nurse Agencies, and local hospitals• Established and maintained relationships with community members to raise awareness of mental health, recovery, and agency vision• Vast experience fundraising and marketing for agency; spread awareness about company and mental health through community events

Recruit and hire qualified staff. Ensure staff are trained and competent in areas of their role, providing constructive feedback and work plans as necessary• Lead and developed staff team of 7 assist with fulfilling Alternatives’ vision of improving the quality of lives and satisfaction of those enrolled in services• Delegated day-to-day tasks and set up schedules for all staff and people enrolled in program• Ensured completion of internal and state-mandated assessments to provide individualized services; periodic reviews and update to documents as needed• Researched and maintained community partnerships including but not limited to: weekly health and wellness group, annual Mental Health Awareness Event Hosted at the Worcester Public Library, Community Open Mic night, monthly community dinner, a community garden in the town of West Boylston, and an annual golf fundraiser• Advocated for the needs of people served with their providers, family members, and community members ensuring their human rights are always in the forefront of decisions being made; worked with people served so they felt confident to advocate for themselves• Handled crises in the moment and ensured safety of people served and staff• Completed necessary documentation following crises including reporting to DPPC, DMH, Elder Services, and police departments. • Participated in DMH & RASP Inspections, MAP Reviews, and financial audits on an annual basis

• Wrote, proofread, and edited standardized documents prior to being submitted into the electronic health record and to state agencies (Department of Mental Health and Mass Health) for billing purposes• Participated in and prepared for annual state review of confidential files and paperwork; work with eight staff teams to ensure confidence and competence in their skills for completing standardized documents, provided feedback as needed• Proven experience working with Microsoft office and Adobe Reader, created template and layout for a monthly newsletter and delivered to the network email to share information about the Worcester component • Communicated with trans-disciplinary team and brainstorm ways to be more effective with our rehabilitation• Trained staff to develop skills needed to complete standardized paperwork• Facilitated trainings to large groups on a monthly basis• In an effort to build valued roles and expand awareness of agency, had attended numerous community building activities

• Participated in piloting the Community-Based Flexible Service (CBFS) module and develop strategies to implementing these new services. • Proofread standardized documents prior to submitting to state for billing, edit as needed for proficiency• Collaborated with people served to formally create their annual IAP; implement and track progress of IAP• Completed necessary paperwork for confidential files, prepared for internal and state inspections • Actively attended number of mandatory meetings