Elizabeth Lee Email & Phone Number

Los Angeles, Ca, Us

Bellingham, Washington, United States

Lead strategy development and manage service implementation across a portfolio of 10-12 accounts at a time, ranging from small non-profit to enterprise level clients and helping Intellitonic scale its clientele. Established full service roadmap and post mortem evaluation templates allowing my team to adopt a strategic framework that is easily legible to internal service specialists and can incorporate ongoing client feedback. Synthesize specialist recommendations across multiple teams based on UX audits, campaign history, and performance data analysis to identify the most impactful work toward client objectives and to generate buy-in among stakeholders. Maintain strong client relationships that surpass the longevity expectations set during original Sales handoffs, reducing account turnover. Facilitate biz ops discussions to clarify internal processes like account onboarding and explore opportunities for reporting/dashboard automation and AI integration.

Advised on original content development, style guide, and ethical standards of coverage for leading Asian American publication. Established project management best practices to improve team communication and workflow efficiency, adhering to a daily publishing cycle. Edited, fact-checked, and launched 10-20 daily articles, applying SEO best practices and collaborating with writers to strengthen content clarity and focus. Contributed personal essays and interview with Sony Pictures 'Umma' Director Iris Shim.

New York, New York, United States

Supported the planning, execution, and ROI optimization of Sponsored Content and Direct Display campaigns, managing a $17M budget across 30-50 global partners per month. Communicated cross-functionally across Product Marketing, Legal, Financial, PR, Data Ops, Creative, Affiliate marketing, and other internal teams to align with high level business goals. Developed brand guidelines to establish campaign objectives, target audience, positioning and tone within creative partnerships. Built and managed custom dashboards to track budgets, forecasts, and evaluate ROI across both my channels and the Media Acquisition team at large, presenting weekly, monthly, and quarterly reports on performance trends and channel updates. Documented all internal workflows for setting up and launching sponsored content and direct display campaigns to increase coverage and alignment across the team. Initiated regular Media Acquisition Coordinator meetings to exchange learnings across teams, adapt workflow practices, and support individual career development.

Greater New York City Area

Oversaw the launch of 5 new clinic locations, establishing replicable processes for updating all existing marketing materials as well as launching promotional campaigns. Planned and managed all B2B/B2C events, spearheading the development of a volunteer program to host free injury prevention screenings to dancers, youth athletes, and other groups. Researched, created, and launched Spear’s first LinkedIn Advertising campaigns. Built custom performance data dashboards and developed the first dynamic, ongoing views of ROI across different channels, allowing me to collaborate with patient care teams to implement an ops change that increased appointments scheduled by 25% in the first month. Led weekly marketing standups to track the progression of all ongoing projects as well as triage and delegate tasks, updating timelines and resolving roadblocks as needed. Documented all workflows and processes to expand teamwide coverage and establish consistent practices to more clearly compare results across our marketing efforts over time.

Piloted the setup and trial run of the ZenDesk live chat feature on our main website to expand the availability of patient support and proactively nurture site visitors toward conversion, conducting platform research and collecting user data to recommend best practices to Ops leadership. Demonstrated outstanding communication skills, earning top results on performance assessments and developing standardized patient email templates for my team to more effectively collect feedback and transfer essential information to patients. Managed patient intake, scheduling, and insurance verification across 15 clinic locations, offering a high level of customer service and follow-up to not only accept but close more support requests.

New York, Ny

Developed marketing and promotional materials, including email blasts, social media content, and print flyers to encourage student engagement with the Career Center and other student-oriented groups. Acted as student advocate and liaison to the Scripps Marketing team. Drafted newsletter updates to the alumni and extended network. Vetted and posted student internship and job opportunities within the Handshake network. Supported website transition.

Claremont, Ca

Planned and executed alumnae reunions, conferences, weddings, and other special guest events on campus, communicating across all internal departments to prepare venues, determine staff needs, evaluate resource constraints, and complete all logistical setup. Led coordinator meetings to delegate tasks and ensure adequate staffing, developing and teaching all other coordinators to use a project management and documentation system. Provided a high level of customer service, interfacing directly with clients and their guests and acting as the main onsite point of contact for any needs or emergencies throughout the event.

Claremont Colleges

Consulted with students to understand their professional objectives, develop a personal brand, and create a framework for leveraging their experiences to acquire prestigious internships and kickstart their careers. Edited resume, cover letter, personal statement, and other application materials to highlight student strengths, organize into a readable format, and optimize for ATS filtering. Co-moderated a panel discussion with guest speakers on “Breaking the Glass Ceiling” across different industries.

Claremont, Ca

Claremont, Ca

Claremont, Ca

Bachelor’S Degree, Sociocultural Anthropology

Education record