Eliza Grycner Email and Phone Number
Eliza Grycner work email
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Eliza Grycner personal email
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As a Product Marketing Manager at NapoleonCat, I craft strategies that drive user engagement and customer loyalty. My experience in international markets and psychology background gives me a unique ability to connect with diverse audiences and turn insights into actionable results that boost sales. I’m passionate about product marketing and training and love empowering teams to excel in competitive environments. With strong storytelling skills, I can make even the most complex or niche products compelling and engaging through public speaking and video content.Beyond my professional life, I’m a dog lover, meditation enthusiast, and foodie. I believe in finding balance and inspiration in everything I do, whether developing innovative marketing strategies or exploring new culinary experiences.I would rather be well-rested than famous. I have traveled to 25 countries, and the most crucial question is everywhere I go: What’s for dinner?
Napoleoncat.Com
View- Website:
- napoleoncat.com
- Employees:
- 22
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Product Marketing ManagerNapoleoncat.Com Oct 2022 - PresentTalking to you about how you can moderate, publish, analyze, and grow – with an all-in-one social media management platform that connects your teams and untangles your workflows.
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Training Programme Manager Financial Crime ComplianceStandard Chartered Bank Apr 2019 - Apr 2022Managing the Anti-Bribery & Corruption Curriculum in FCC LearningInternal account manager for the ACAMS Enterprise MembershipGovernance of the FCC Learning deliverables and training documentationTraining delivery for new FCC staffMaintained regulatory requirements to avoid breaches and have all approvals in placeIdentified and resolved plan execution (work activities, timeline, risks) -
Regional Compliance ManagerMoneygram International Apr 2018 - Feb 2019Oversight and support of Money Grams Agent Network for 23 countries from the Central and Eastern Europe, Russia/CIS Region.Managing team of 6 Regional Compliance Officers.• Execution of Agent Oversight & Support Program• Reporting to senior management • Program Building & Implementation • Regulatory Support & Outreach• Providing guidance and partnership to Business -
Manager Compliance - Global Programs TeamMoneygram International May 2017 - Mar 2018Leading a team of 3 Compliance Project Managers. Supporting 140 Regional Compliance Officers globally with training and guidance on policies and procedures. Ensuring consistency in the execution of the AML/CTF Global Program with a strong focus on the management and oversight of Money Grams Agent Network. • Development and implementation of policies and procedures, work instructions, training materials • Revision and enhancements to the existing documentation• Driving improvements to the training curriculum• Delivery of training face to face and by video conference • Support of internal and external audits• Reporting to senior management• Working with key stakeholders across the organization to drive improvements to the program
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Compliance Project ManagerMoneygram International Jan 2016 - Apr 2017• Identify and deliver enhancements to the global compliance standards for Agents• Provide and develop training for compliance staff globally (initial and ongoing)• Support consistent & efficient execution in alignment with the global compliance standards• Facilitate and promote collaboration and communication with other departments
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Team LeaderRoyal Bank Of Scotland Mar 2014 - Dec 2015Leading a team of 13 AML Analyst (Enhanced Due Diligence process) for retail customers• Building a team of professionals - recruitment meetings, people development, coaching• Performance management, reporting, meeting internal control standards, implementing the LEAN Management standards• Leader of employee satisfaction focus groups • Building up and maintaining contacts with UK Retail High Risk Reviews Team in Edinburgh based on case questions and/or issues -
Regional Quality CoordinatorSitel May 2012 - Feb 2014All responsibilities as for the role of the Quality Manager in Warsaw Leading a team of 3 product Trainers in Warsaw Leading a team of 3 Quality Coordinators in Krefeld Germany -
Quality CoordinatorSitel Feb 2012 - Apr 2012Krefeld GermanySupporting the implementation of quality stucture for a new project at the Krefeld site.
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Process Improvment Program ManagerSitel Jan 2011 - Jan 2012Executive position. Supporting operations with all improvement action plans for key metrics, by deploying Lean Six Sigma methodology or implementing efficient solution based on best practice Monitoring of KPI (Key Performance Indicators) of 8 projects with over 400 employees Running Six Sigma DMAIC projects Quality management- design, implementation, calibration and auditingConsulting and analysis for action plansProjects: − prepare of the campaigns for a complex external audit. Building up quality monitoring structure, design and implementation of calibration process - DMAIC project – searching for root causes of one of the sales teams not performing on a satisfactory level - design and implementation of customer service process and procedures for a large retailer network- Call measurements, need analyses, mapping out processes.
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Quality ManagerSitel Mar 2009 - Dec 2010Single point of contact for client with regards to all quality and customer satisfaction related topic (online auction portal, support for Germany, Austria, Switzerland, Poland)Planning and coordinating of the tasks and goals for the Quality& Training team Responsible for Quality analysis on team and individual levelDeveloping corrective action plansMonthly quality metrics update and reportingPerson of contact for quality issues for international clients and internal management Process mappingProjects: - Co working with the regional Six Sigma Black Belt on an internal continuous improvement project for customer satisfaction metrics (CSAT, NPS, FTR)- Coordination of the „PACE Event” workshops based on the Lean Manufacturing, Kaizen. Outcome - increase of Customer satisfaction scores from 56% up to 70%
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Project TrainerSitel Jun 2006 - Mar 2009
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Customer Service ProfessionalSitel Nov 2005 - Jun 2007
Eliza Grycner Skills
Eliza Grycner Education Details
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Social Psychology -
Kelowna College Of Professional CounsellingCounselling
Frequently Asked Questions about Eliza Grycner
What company does Eliza Grycner work for?
Eliza Grycner works for Napoleoncat.com
What is Eliza Grycner's role at the current company?
Eliza Grycner's current role is Value-Driven Leader | Adult Education, Product Marketing and Customer Care Expert | Mom to NapoleonCat Academy | Meditation Enthusiast | Globetrotter | Food Lover | Dog Person.
What is Eliza Grycner's email address?
Eliza Grycner's email address is el****@****ail.com
What schools did Eliza Grycner attend?
Eliza Grycner attended Uniwersytet Swps, Kelowna College Of Professional Counselling.
What are some of Eliza Grycner's interests?
Eliza Grycner has interest in Civil Rights And Social Action, Discovering New Flavours, Arts And Culture, Cooking.
What skills is Eliza Grycner known for?
Eliza Grycner has skills like Bpo, Call Center, Outsourcing, Contact Centers, Call Centers, Six Sigma, Instructor Led Training, Employee Training, Training, Management, Customer Satisfaction, Quality Management.
Who are Eliza Grycner's colleagues?
Eliza Grycner's colleagues are Raafat Khan, Wiktor Skibiński, Greylis González, Arkadiusz Lenarcik, Maciej N., Pawel Galerczyk, Anna Smaruj.
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