Eliza Grycner Email & Phone Number

Talking to you about how you can moderate, publish, analyze, and grow – with an all-in-one social media management platform that connects your teams and untangles your workflows.

Managing the Anti-Bribery & Corruption Curriculum in FCC LearningInternal account manager for the ACAMS Enterprise MembershipGovernance of the FCC Learning deliverables and training documentationTraining delivery for new FCC staffMaintained regulatory requirements to avoid breaches and have all approvals in placeIdentified and resolved plan execution (work activities, timeline, risks)

Oversight and support of Money Grams Agent Network for 23 countries from the Central and Eastern Europe, Russia/CIS Region.Managing team of 6 Regional Compliance Officers.• Execution of Agent Oversight & Support Program• Reporting to senior management • Program Building & Implementation • Regulatory Support & Outreach• Providing guidance and partnership to Business

Leading a team of 3 Compliance Project Managers. Supporting 140 Regional Compliance Officers globally with training and guidance on policies and procedures. Ensuring consistency in the execution of the AML/CTF Global Program with a strong focus on the management and oversight of Money Grams Agent Network. • Development and implementation of policies and procedures, work instructions, training materials • Revision and enhancements to the existing documentation• Driving improvements to the training curriculum• Delivery of training face to face and by video conference • Support of internal and external audits• Reporting to senior management• Working with key stakeholders across the organization to drive improvements to the program

• Identify and deliver enhancements to the global compliance standards for Agents• Provide and develop training for compliance staff globally (initial and ongoing)• Support consistent & efficient execution in alignment with the global compliance standards• Facilitate and promote collaboration and communication with other departments

Leading a team of 13 AML Analyst (Enhanced Due Diligence process) for retail customers• Building a team of professionals - recruitment meetings, people development, coaching• Performance management, reporting, meeting internal control standards, implementing the LEAN Management standards• Leader of employee satisfaction focus groups • Building up and maintaining contacts with UK Retail High Risk Reviews Team in Edinburgh based on case questions and/or issues

All responsibilities as for the role of the Quality Manager in Warsaw Leading a team of 3 product Trainers in Warsaw Leading a team of 3 Quality Coordinators in Krefeld Germany

Krefeld Germany

Supporting the implementation of quality stucture for a new project at the Krefeld site.

Executive position. Supporting operations with all improvement action plans for key metrics, by deploying Lean Six Sigma methodology or implementing efficient solution based on best practice Monitoring of KPI (Key Performance Indicators) of 8 projects with over 400 employees Running Six Sigma DMAIC projects Quality management- design, implementation, calibration and auditingConsulting and analysis for action plansProjects: − prepare of the campaigns for a complex external audit. Building up quality monitoring structure, design and implementation of calibration process - DMAIC project – searching for root causes of one of the sales teams not performing on a satisfactory level - design and implementation of customer service process and procedures for a large retailer network- Call measurements, need analyses, mapping out processes.

Single point of contact for client with regards to all quality and customer satisfaction related topic (online auction portal, support for Germany, Austria, Switzerland, Poland)Planning and coordinating of the tasks and goals for the Quality& Training team Responsible for Quality analysis on team and individual levelDeveloping corrective action plansMonthly quality metrics update and reportingPerson of contact for quality issues for international clients and internal management Process mappingProjects: - Co working with the regional Six Sigma Black Belt on an internal continuous improvement project for customer satisfaction metrics (CSAT, NPS, FTR)- Coordination of the „PACE Event” workshops based on the Lean Manufacturing, Kaizen. Outcome - increase of Customer satisfaction scores from 56% up to 70%

M.A Of Psychology; Faculty Social Psychology, Social Psychology

Diploma In Applied Psychology And Counselling, Specializing In Professional Counselling, Counselling